By Brett Newstead, Sales Director, Australia & New Zealand, Zebra Technologies 1.From Zebra’s perspective, what made this collaboration with Repco a strategic fit? What specific operational challenges was Zebra uniquely positioned to help them solve? From Zebra’s perspective, this was a strong strategic fit because Repco runs a high-volume, time-critical delivery operation – and that’s…
thank you! I am delighted to take on the role of CEO at Piano. I joined the company five years ago when I was invited to run the Piano Client Services team by Trevor Kaufman, Piano’s brilliant founder and Builder in Chief. Three years ago I stepped in as COO. Through that time, I experienced…
Elaine Chan, Director and APAC Head of AI Sales & GTM at NetApp The difference comes down to data readiness. AI success will not be determined by who has the biggest model or compute, but by who has the most unified, governed, and accessible data. Leading organisations invest early in unifying fragmented environments and establishing…
By Thi Nguyen-Huu, Founder and CEO of WinMagic 1. Why has the cybersecurity industry remained fixated on login events instead of rethinking identity as a continuous process? Because login was easy to model, and continuous identity was hard to build. A login event has a clean shape—a credential is presented, a server evaluates it,…
Q1: VideoAmp describes itself as a media performance platform, not just another point solution. What does that architectural decision actually mean — and why does it change what’s possible for your customers?It starts with the data. Every time content is streamed, it leaves a footprint on what was watched, when, and for how long. Second-by-second,…
As more companies implement AI to automate tasks, many tech-forward business leaders are touting the promise of “freeing up” employees for more creative and impactful work. However, much of this automation is streamlining work done by entry-level employees, who may not have the skills to step into those new roles and responsibilities. Gen Z employees…
AI is becoming a profitability question for Australian law firms Australian law firms are confident about their future, but LEAP Legal Software’s Profitability in Law: Global Report 2026 shows pricing pressure, administrative workload and uneven AI adoption are changing how firms think about growth. TechEdge AI spoke with Carly Stebbing, Head of Employment Law at…
A last-minute meeting hits your calendar: “URGENT: Client Issue, Transaction Freeze.” You join and learn the AI fraud detection system your team deployed froze a multimillion-dollar transaction from a long-time client. The account team has escalated. Legal’s asking questions. The client wants an explanation. Your team doesn’t have one. Moments like this are becoming routine….
A post-sale support system is everything that your customers are given once they’ve made their purchases, and these are so important to a growing business because they make your customers feel properly cared for. In this article, we explain why scalability is essential and how to properly build a post-sale support system that scales with…
