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Customer Experience
Qualtrics and Stanford Health Care Build AI Agents to Transform the Patient Experience
August 18, 2025

Qualtrics and Stanford Health Care Build AI Agents to Transform the Patient Experience

Qualtrics, the company that created the experience management (XM) category, is bringing artificial intelligence deeper into healthcare with the help of Stanford Health Care. The two organizations have expanded their collaboration to develop AI agents that turn predictive insights into real-time, targeted actions—designed to free up clinicians from administrative tasks and preserve what matters most: the provider–patient relationship. Read More
AI Assistant, AI Innovation, Artificial Intelligence (AI), Customer Experience
Cognigy and TeKnowledge Partner to Accelerate Global Rollout of Agentic AI Customer Service Solutions
July 25, 2025

Cognigy and TeKnowledge Partner to Accelerate Global Rollout of Agentic AI Customer Service Solutions

In a move aimed squarely at bridging the gap between AI vision and execution, Cognigy, a global leader in AI-powered customer service automation, today announced a strategic partnership with TeKnowledge, a tech services provider specializing in artificial intelligence, customer experience (CX), and cybersecurity. The alliance is designed to help enterprises deploy personalized, autonomous AI Agents across both voice and digital channels—at scale and with speed. Read More
AI Automation, AI Core Technologies, Artificial Intelligence (AI), Customer Experience
Info-Tech: AI Can Reshape Customer Experience—If You Use It Strategically
July 24, 2025

Info-Tech: AI Can Reshape Customer Experience—If You Use It Strategically

The research, featured in Info-Tech’s newly released “Implement AI for Customer Experience” blueprint, lands at a critical time: customers expect seamless, personalized service, while businesses struggle with rising service costs, fragmented journeys, and shrinking patience levels from users. Done right, AI can close that gap—and unlock major wins in operational efficiency, employee engagement, and customer loyalty. Read More
AI Automation, AI Core Technologies, Artificial Intelligence (AI), Customer Experience
Zilliz Cloud Emerges as Go-To Backbone for Enterprise-Scale AI Agents
July 14, 2025

Zilliz Cloud Emerges as Go-To Backbone for Enterprise-Scale AI Agents

The rise of AI agents is no longer theoretical—enterprises are already deploying them at scale, and Zilliz Cloud is quietly becoming the infrastructure that makes it possible. Zilliz, the company behind the open-source Milvus vector database, announced today that its managed platform, Zilliz Cloud, is enabling companies like Verbaflo.ai and Rexera to operationalize AI agents across thousands of workflows. The pitch? Near-instant retrieval, contextual understanding, and human-grade interaction—without the bloat of legacy chatbot systems. Read More
AI Automation, Artificial Intelligence (AI), Customer Experience
Cisco Report: Agentic AI to Dominate Customer Experience by 2027
May 27, 2025

Cisco Report: Agentic AI to Dominate Customer Experience by 2027

Cisco has released a landmark global report titled “The Race to an Agentic Future: How Agentic AI Will Transform Customer Experience,” outlining how agentic AI is set to become the new foundation for B2B technology support and services. Based on insights from nearly 8,000 business and technical decision-makers across 30 countries, the findings highlight a transformative shift—one where AI-powered agents play a dominant role in how companies engage with their tech vendors. Read More
AI Automation, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience, Enterprise AI, Generative AI, Technology and Development
Zendesk Completes Acquisition of Local Measure to Enhance AI-Powered Voice and CCaaS Solutions
May 22, 2025

Zendesk Completes Acquisition of Local Measure to Enhance AI-Powered Voice and CCaaS Solutions

Zendesk, a leader in agentic AI-powered customer service, today announced the completion of its acquisition of Local Measure, a premier CCaaS provider and AWS partner specializing in advanced voice solutions. This strategic acquisition significantly broadens Zendesk’s customer experience platform, enabling it to serve larger, high-volume environments through Local Measure’s seamless integration with Amazon Connect — AWS’s AI-driven contact center technology. Read More
AI Automation, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience, Digital Transformation, Technology and Development
Neutrinos Partners with Fortune 500 Insurer to Digitize and Transform Underwriting Operations Across Eight Countries
May 14, 2025

Neutrinos Partners with Fortune 500 Insurer to Digitize and Transform Underwriting Operations Across Eight Countries

Neutrinos, a leader in AI-powered intelligent automation for insurers, has announced a groundbreaking partnership with a global Fortune 500 life insurance carrier. This engagement will transform and digitize the insurer’s new business underwriting operations across eight countries. With a focus on both retail and high-net-worth (HNW) segments—including Whole Life, Universal Life, and Critical Illness insurance—this collaboration promises to revolutionize underwriting processes, bringing speed, accuracy, and personalization to new business intake journeys. Read More
AI Automation, AI Core Technologies, AI in Business, AI Innovation, Artificial Intelligence (AI), Customer Experience, Digital Transformation, Technology and Development
OpenDialog AI Unveils Jamie, Selma, and SAFER AI Benchmark™ at BIBA 2025 for the Insurance Sector
May 12, 2025

OpenDialog AI Unveils Jamie, Selma, and SAFER AI Benchmark™ at BIBA 2025 for the Insurance Sector

OpenDialog AI is setting a new standard for AI in regulated industries by launching two cutting-edge AI agents, Jamie and Selma, alongside its proprietary SAFER AI Benchmark™ tool at BIBA 2025 in Manchester. Tailored for the insurance sector, these tools aim to enhance customer engagement, streamline operations, and ensure compliance and safety in AI deployments. Read More
AI Assistant, AI Automation, AI Communications, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience, Edge AI, Security, Technology and Development
Cognite Appoints Inaugural Class of Cognite Fellows to Drive Industrial AI Innovation
May 9, 2025

Cognite Appoints Inaugural Class of Cognite Fellows to Drive Industrial AI Innovation

Cognite, the global leader in industrial AI, has announced the launch of the Cognite Fellows Program, appointing Torgrim Aas, Jan Eivind Danielsen, and Thorkild Stray as the inaugural class. This new initiative highlights the company's dedication to advancing industrial AI and Data solutions while fostering a community of top-tier talent to drive innovation and deliver value to customers globally. Read More
AI Automation, AI Cloud, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience, Edge AI, Enterprise AI, Generative AI, Technology and Development
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