OpenDialog AI is setting a new standard for AI in regulated industries by launching two cutting-edge AI agents, Jamie and Selma, alongside its proprietary SAFER AI Benchmark™ tool at BIBA 2025 in Manchester. Tailored for the insurance sector, these tools aim to enhance customer engagement, streamline operations, and ensure compliance and safety in AI deployments.
- AI Agents Revolutionizing Insurance Customer Service and Sales
- Jamie (AI Customer Service Agent):
- Automates up to 50% of customer service queries across multiple channels (web, chat, email, voice).
- Learns from interactions and documents, escalating complex queries to human agents.
- Reduces the cost of answering queries by 70%, improving efficiency.
- Selma (AI Sales Agent):
- Boosts conversion rates and upsells products within 30 days.
- Provides personalized, compliant support based on real-time customer behavior.
- Enhances the sales journey from capturing quotations to completing policy purchases, available 24/7.
- Jamie (AI Customer Service Agent):
- OpenDialog’s SAFER AI Benchmark™ Tool: A New Industry Standard
- Metrics for Evaluation:
- Security against malicious intent ensures safe operations.
- Appropriate query detection filters out irrelevant or harmful requests.
- Fidelity in knowledge retrieval guarantees accurate and relevant responses.
- Compliance assessment ensures alignment with FCA and PRA guidelines.
- Recognition of knowledge limitations to ensure the AI doesn’t overstep its boundaries.
- Continuous Monitoring and Improvement:
- The SAFER AI Benchmark™ provides automated compliance monitoring and ongoing refinement of deployed AI systems.
- Metrics for Evaluation:
- The Role of SAFER in AI Adoption for Insurers
- Confidence in AI: The SAFER Benchmark™ tool provides insurers with the assurance that their AI systems are safe, compliant, and effective before deployment.
- Reducing Risk: By rigorously evaluating AI systems, insurers can mitigate the risks of non-compliance and operational errors, enabling faster, more secure adoption of AI technologies.
- OpenDialog’s Growing Impact on the Insurance Sector
- Commercial and Personal Lines: OpenDialog’s AI solutions are already successfully used across both commercial and personal insurance sectors.
- BIBA 2025 Presentation: Attendees at BIBA 2025 (14-15 May, Manchester) can visit Stand F73 to see Jamie and Selma in action and discover how the SAFER AI Benchmark™ sets a new standard for safe and effective AI in insurance.
OpenDialog AI is leading the way in the insurance industry with its innovative AI solutions—Jamie and Selma—coupled with the SAFER AI Benchmark™ tool, designed to ensure safety, compliance, and improved operational performance. With these solutions, insurers can confidently deploy AI technology to enhance customer service, increase sales, and meet rigorous industry standards.
