In an era where customer loyalty is as volatile as the markets, Movate is betting that AI can help companies predict — not just prevent — churn. The global digital and CX services firm has partnered with Reef.ai, a predictive revenue intelligence platform, to launch what they call a “Retention-as-a-Service” model for enterprises. Read More
Amadeus, a global leader in travel technology solutions, recently brought together top travel innovators from across the Asia Pacific region for a hackathon in Bangkok, aimed at reimagining the traveler experience. The event focused on simplifying bookings, enhancing personalization, and improving operational efficiency using agentic AI frameworks. Read More
Gladly, the customer experience platform powered by Customer AI, will be featured in an upcoming episode of All Access with Andy Garcia on Public Television. The segment examines why so many AI-driven service experiences leave customers frustrated—and how Gladly is taking a radically different approach. Read More
The idea of a robot greeting you at check-in might seem like something out of science fiction, but it’s rapidly becoming a commercial possibility. As the hospitality industry faces pressure to boost efficiency, deepen personalisation and stand out in a crowded market, advanced AI is set to play an important role. Thanks to rapid advancements... Read More
The FUTR Corporation (TSXV:FTRC; OTCQB:FTRCF) has officially launched the Closed Beta of its flagship AI Agent App, a move designed to give consumers control over their personal information while rewarding them for participating in the platform. Read More
At Xperience 2025, Genesys announced the next evolution of its Genesys Cloud™ platform, unveiling advanced agentic AI agents designed to orchestrate customer and employee experiences across enterprises. Enhancements to Genesys Cloud Copilots and Virtual Agents introduce greater autonomy, contextual awareness, and built-in support for Agent2Agent Collaboration (A2A) and Model Context Protocol (MCP), enabling organizations to scale responsible AI orchestration while maintaining enterprise governance. Read More
At Xperience 2025, Genesys unveiled major Genesys Cloud™ innovations designed to unify front- and back-office operations with AI-powered orchestration. The launch of Genesys Cloud Work Automation and Genesys Cloud Associate promises to transform how enterprises handle customer experience (CX) workflows by enabling AI agents to coordinate tasks across departments and partner with employees to drive efficiency and loyalty. Read More
At this year’s IFA in Berlin, NielsenIQ (NIQ) is making a pitch to brands and retailers: stop guessing why shoppers behave the way they do. The consumer intelligence firm has enhanced its GfKnewron® Consumer platform with AI-Powered Shopper Voice, an upgrade that turns raw shopper comments into structured insights for better decision-making. Read More
Wellness apps are a dime a dozen. Step counters, meditation trackers, nutrition planners—the app stores are littered with single-purpose tools that rarely stick. Ginkgo Active thinks it has a better idea: a unified platform that fuses physical training, mental wellness, and social connection into one evolving, AI-powered experience. Read More
