Zendesk Completes Acquisition of Local Measure to Enhance AI-Powered Voice and CCaaS Solutions

Zendesk, a leader in agentic AI-powered customer service, today announced the completion of its acquisition of Local Measure, a premier CCaaS provider and AWS partner specializing in advanced voice solutions. This strategic acquisition significantly broadens Zendesk’s customer experience platform, enabling it to serve larger, high-volume environments through Local Measure’s seamless integration with Amazon Connect — AWS’s AI-driven contact center technology. Read More

AI Automation, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience, Digital Transformation, Technology and Development

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May 14, 2025

Neutrinos Partners with Fortune 500 Insurer to Digitize and Transform Underwriting Operations Across Eight Countries

Neutrinos, a leader in AI-powered intelligent automation for insurers, has announced a groundbreaking partnership with a global Fortune 500 life insurance carrier. This engagement will transform and digitize the insurer’s new business underwriting operations across eight countries. With a focus on both retail and high-net-worth (HNW) segments—including Whole Life, Universal Life, and Critical Illness insurance—this collaboration promises to revolutionize underwriting processes, bringing speed, accuracy, and personalization to new business intake journeys. Read More

AI Automation, AI Core Technologies, AI in Business, AI Innovation, Artificial Intelligence (AI), Customer Experience, Digital Transformation, Technology and Development

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May 12, 2025

OpenDialog AI Unveils Jamie, Selma, and SAFER AI Benchmark™ at BIBA 2025 for the Insurance Sector

OpenDialog AI is setting a new standard for AI in regulated industries by launching two cutting-edge AI agents, Jamie and Selma, alongside its proprietary SAFER AI Benchmark™ tool at BIBA 2025 in Manchester. Tailored for the insurance sector, these tools aim to enhance customer engagement, streamline operations, and ensure compliance and safety in AI deployments. Read More

AI Assistant, AI Automation, AI Communications, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience, Edge AI, Security, Technology and Development

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May 9, 2025

Cognite Appoints Inaugural Class of Cognite Fellows to Drive Industrial AI Innovation

Cognite, the global leader in industrial AI, has announced the launch of the Cognite Fellows Program, appointing Torgrim Aas, Jan Eivind Danielsen, and Thorkild Stray as the inaugural class. This new initiative highlights the company's dedication to advancing industrial AI and Data solutions while fostering a community of top-tier talent to drive innovation and deliver value to customers globally. Read More

AI Automation, AI Cloud, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience, Edge AI, Enterprise AI, Generative AI, Technology and Development

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May 8, 2025

ServicePower Acquires Inveniam to Revolutionize Field Service Management with AI-Powered Computer Vision

ServicePower, a leader in field service management software, has announced its acquisition of Inveniam, a French-based company known for its AI-powered computer vision technology. This strategic move aims to strengthen ServicePower's mission to drive innovation and automation in the global field service management industry. Read More

AI Automation, AI Communications, AI Core Technologies, AI Innovation, Analytics, Artificial Intelligence (AI), Computer Vision, Customer Experience, Enterprise AI, Generative AI, Technology and Development

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May 7, 2025

ModelOp’s 2025 AI Governance Benchmark Report Highlights Challenges in Scaling AI Innovation

ModelOp, a leader in AI lifecycle automation and governance software, has unveiled its 2025 AI Governance Benchmark Report, titled "AI’s Time-to-Market Quagmire: Why Enterprises Struggle to Scale AI Innovation." The report gathers insights from 100 senior AI and data leaders across multiple sectors, including Financial Services, Healthcare, Life Sciences, Pharma, Biotech, Manufacturing, and more. It sheds light on the operational challenges enterprises face in scaling AI, particularly generative AI, and highlights a growing disconnect between AI ambitions and actual production results. Read More

AI Automation, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience, Edge Computing, Enterprise AI, Generative AI, Technology and Development

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May 7, 2025

LandingAI and Snowflake Partner to Accelerate Automotive Digital Transformation with Visual AI

LandingAI, a leader in Visual AI for enterprises, has teamed up with Snowflake to advance the AI Data Cloud for Manufacturing, specifically with automotive-focused Visual AI solutions. This partnership helps automotive manufacturers transform their digital processes by automating quality control, streamlining inspections, and enhancing customer service centers. Read More

AI Automation, AI Cloud, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Computer Vision, Customer Experience, Digital Transformation, Technology and Development

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May 7, 2025

ABBYY Ascend Virtual Event: Innovating with AI to Streamline Business Processes

ABBYY is hosting its flagship virtual event, ABBYY Ascend, on June 10 to help business leaders, developers, and automation professionals understand how to leverage AI for improving processes and unlocking business value. The event will highlight the company’s innovations in Document AI and Process AI, along with strategies for overcoming challenges associated with emerging technologies like Agentic AI and large language models (LLMs). Read More

AI Automation, AI Core Technologies, AI in Business, AI Innovation, Artificial Intelligence (AI), Customer Experience, Large Language Models, Security, Virtual AI

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May 6, 2025

Cerence AI Expands to Kiosks with VoiceTopping Conversational AI

Cerence Inc., known for its leadership in in-vehicle conversational AI, is taking its voice technology beyond the dashboard. In an expanded partnership with Code Factory, Cerence AI has launched VoiceTopping—a plug-and-play solution that brings natural, spoken interaction to self-service kiosks across multiple industries. This marks a strategic pivot into new verticals such as restaurants, retail, transportation, banking, healthcare, and entertainment, transforming how users engage with kiosks in public settings. Read More

AI Automation, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Conversational Ai, Customer Experience, Natural Language Processing, Technology and Development

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