Customer Experience

Qualtrics, the pioneer in Experience Management, has introduced Experience Agents™, a new class of AI-powered agents that autonomously enhance customer and employee experiences. Unlike traditional transactional AI, these agents engage proactively, personalize interactions, and anticipate needs, helping organizations boost loyalty, improve engagement, and drive business growth. “Experience Agents represent a radical shift in what’s possible…

NLX, a leading AI platform for conversational experiences, has released the results of a commissioned survey exploring enterprise executives’ comfort with agentic AI. Conducted by QuestionPro, the survey gathered insights from 100 U.S. executives in large enterprises (5,000+ employees) to assess perceptions of AI decision-making, task automation, and customer experience impact.

transcosmos has developed trans-AI Answer, an AI-driven solution designed to automatically respond to customer inquiries on social media and via email. By leveraging a business’s knowledge base, the AI generates precise, context-aware responses, improving efficiency and customer experience.