Customer Experience Archives | Page 12 of 15 | Techedge AI

Observe.AI Unveils VoiceAI Agents to Transform Contact Center Automation

GlobeNewswireMarch 27, 2025March 27, 202502 mins

Observe.AI, a leader in AI-powered Conversation Intelligence, has announced the general availability of VoiceAI agents—a breakthrough solution that automates customer interactions across FAQs, complex multi-turn conversations, and escalations. This marks a significant shift towards an AI-driven contact center, providing enterprises with a complete AI-powered customer experience platform. Observe.AI’s VoiceAI agents, coupled with its existing Real-time Agent Assist, AutoQA, coaching, and analytics, create a unified AI solution that enhances customer interactions while delivering faster resolutions, zero wait times, and seamless human-AI collaboration.

Deevid.ai Unveils AI Video Generator: Transforming Content Creation

GlobeNewswireMarch 27, 2025March 27, 202502 mins

Deevid.ai, a rising leader in AI-powered creative tools, has officially launched its AI Video Generator. This cutting-edge platform enables users to generate high-quality videos from simple text prompts, images, or existing footage with minimal effort. Designed for creators, marketers, educators, and businesses, the AI Video Generator democratizes video production, eliminating the need for complex editing software or technical expertise.

Forethought Launches Voice AI to Revolutionize Customer Support

BusinesswireMarch 26, 2025March 26, 202503 mins

Forethought, a leader in agentic AI for customer support, has launched Forethought Voice, an advanced voice AI solution integrated into its multi-agent, multi-channel AI for CX platform. This innovation enables businesses to offer fully autonomous customer service over the phone, chat, email, and SMS—without decision trees, manual escalation, or human oversight. Powered by Autoflows, Forethought’s advanced agentic reasoning engine, the platform delivers context-aware, end-to-end issue resolution—handling tasks such as order tracking, account updates, and customer inquiries with natural, real-time interactions.

Algolia Launches AI-Powered Collections for Smarter Product Discovery

BusinesswireMarch 26, 202503 mins

Algolia, a leader in AI-powered Search and Discovery, has launched AI-powered Collections, a game-changing feature designed to revolutionize how merchandisers and content curators create engaging product discovery experiences. Fully integrated into Algolia’s dashboard, Collections simplify product organization, enhance search relevance, and improve user engagement—delivering a seamless, personalized experience that drives higher conversions. By leveraging AI-driven dynamic re-ranking, Collections ensure that curated product groups stay optimized in real time, adapting to customer behavior and enterprise goals. Whether for eCommerce, media, education, or customer support, Algolia’s AI-powered Collections offer a scalable, developer-friendly solution for enhanced search and discovery.

Vocodia Unveils AI Chat & Voice Platform for Developers

GlobeNewswireMarch 26, 2025March 26, 202502 mins

Vocodia Holdings Corp. is set to launch a next-generation AI communications platform designed specifically for developers and businesses. Expected to go live within 30 to 45 days, this self-service AI solution allows users to integrate AI-powered chat and voice capabilities into their websites effortlessly—without the need for complex coding. With setup times under 15 minutes, businesses can activate 24/7 AI-driven customer support and sales via chatbots and human-like AI phone agents, streamlining customer interactions and enhancing engagement.

IrisAgent Launches AI & Live Chat for Salesforce Messaging

PRWebMarch 25, 2025March 25, 202503 mins

IrisAgent, a leader in AI-driven customer experience solutions, has announced the general availability of its AI and Live Chat integration for Salesforce Messaging. This next-generation solution enhances customer support automation, combining AI efficiency with human expertise to drive faster resolutions, improved customer satisfaction, and lower operational costs. By seamlessly integrating into Salesforce workflows, the solution enables businesses to deliver instant, 24/7 support while ensuring complex inquiries receive personalized attention.

Big Sur AI Unveils AI E-Commerce Suite & Innovators Program at Shoptalk 2025

PR NewswireMarch 25, 2025March 25, 202502 mins

Big Sur AI, a leader in AI-driven e-commerce solutions, has announced the launch of its expanded AI product suite at Shoptalk 2025. Designed to revolutionize online shopping, these AI agents enhance personalized customer engagement, optimize AI search visibility, and help retailers increase sales by up to 15%.

MYai Robotics Launches Conversational Agentic Human AI for Sales

EIN PresswireMarch 21, 2025March 21, 202503 mins

MYai Robotics, through its division MYai Sells, has launched Conversational Agentic Human AI—a next-generation AI-powered sales assistant designed to augment sales teams, improve customer engagement, and streamline the sales process. This advanced AI agent integrates natural language understanding (NLU) and sentiment analysis, enabling businesses to enhance customer interactions while addressing sales agent retention challenges. By functioning as a sales outreach tool, web assistant, and customer engagement specialist, the Conversational Agentic Human AI helps organizations optimize revenue generation and decision-making through real-time data insights.

Quectel Smart Modules Integrate Volcano Engine Doubao VLM AI

BusinesswireMarch 21, 2025March 21, 202503 mins

On March 20, Quectel Communications, a global leader in IoT solutions, announced the full integration of its smart module product line with Volcano Engine Doubao VLM (Visual Language Model), a cutting-edge multimodal AI system. This breakthrough allows IoT devices equipped with Quectel modules to seamlessly leverage AI-powered visual, text, and voice processing, enhancing automation, intelligence, and user experiences across industries.

Red Hat and NVIDIA Advance Secure Enterprise AI Agents

Delinea Brings AI-Powered Insights to Access Governance

Asuri Launches Multi-Agent AI Platform for Enterprise Workflows

Anrok Launches MCP Connection for AI-Powered Tax Workflows

Scaling AI Gets an Open-Source Boost With llm-d 1.0

SuperCom Launches SafeGenie to Secure Enterprise AI Agents

Cognizant to Acquire DyFlex, Expanding AI-Led SAP Services

PerturbAI and OpenAI Use AI Agents to Accelerate Drug Discovery

Taimei Technology Expands AI Clinical Trial Partnership With GreenLight

Mind Lab Opens Mint Recursive AI Post-Training to Enterprises

Customer Experience

Observe.AI Unveils VoiceAI Agents to Transform Contact Center Automation

Deevid.ai Unveils AI Video Generator: Transforming Content Creation

Forethought Launches Voice AI to Revolutionize Customer Support

Algolia Launches AI-Powered Collections for Smarter Product Discovery

Vocodia Unveils AI Chat & Voice Platform for Developers

IrisAgent Launches AI & Live Chat for Salesforce Messaging

Big Sur AI Unveils AI E-Commerce Suite & Innovators Program at Shoptalk 2025

MYai Robotics Launches Conversational Agentic Human AI for Sales

Quectel Smart Modules Integrate Volcano Engine Doubao VLM AI

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