Quadient has reaffirmed its position as a Leader on the Aspire Leaderboard, a ranking compiled by Aspire CCS that evaluates vendors in the Customer Communications Management and Customer Experience Management software market. The leaderboard is updated in real time, reflecting vendor innovations and strategic advancements.
Quadient’s Market Leadership
Quadient has maintained its 2025 Leader position in four key segments:
- AnyPrem CCM Software
- Software as a Service (SaaS)
- Vendor Hosted SaaS CCM
- Communication Experience & Interaction Experience Management
The company’s improved ranking is attributed to advancements in strategy, execution, and AI-driven automation.
Innovations & AI Integration
Quadient has secured major contracts in healthcare and insurance by focusing on:
- AI-powered process automation
- Electronic invoicing and electronic data interchange (EDI)
- Migration tools for legacy system transitions via InspireXpress
Additionally, Quadient’s Inspire Evolve and upcoming Inspire Flex solutions enable a “bring your own” AI model approach, enhancing security through validated AI services.
Quadient Inspire: Transforming Customer Communications
Quadient Inspire is a high-performance CCM platform that enables businesses to:
- Design and deliver omnichannel customer communications
- Manage complex and high-volume tasks in regulated industries
- Personalize digital interactions across physical and digital channels
Executive Insights
Chris Hartigan, Director of Digital Automation Solutions at Quadient, highlighted the company’s commitment to innovation:
