New in-app feature analyzes workflows and gives advice to more effectively get work done
Pegasystems unveils Pega GenAI Coach, an innovative generative AI-powered mentor embedded within Pega solutions. With its proactive guidance and workflow integration, Coach empowers users to achieve optimal outcomes by analyzing work contexts and providing tailored recommendations. This advancement marks a significant step towards enhancing productivity, performance, and compliance within enterprise workflows.
- Proactive Guidance:
- Coach seamlessly integrates into workflows to offer proactive advice based on an organization’s best practices and relevant data.
- Provides personalized instructions to help users overcome obstacles and achieve better and faster results.
- Tailored Configuration:
- Easily configurable to align with organizational objectives and employees’ specific needs.
- Enables optimization of sales team performance, improvement of back-office operations, and expedited resolution of healthcare claims.
- Integration with Pega AI Capabilities:
- Built on the Pega GenAI architecture, Coach ensures auditability, security, and compliance.
- Seamlessly integrates with Pega AI capabilities to leverage statistical predictions and access enterprise knowledge.
Use Cases of Pega GenAI Coach:
- Sales Team Performance Optimization:
- Analyzes opportunity, lead, contact, and interaction data to provide actionable suggestions for moving deals forward.
- Empowers sales teams with industry-specific advice and enhances the sales experience for prospects and clients.
- Back-Office Operations Improvement:
- Offers personalized instructions to back-office case workers, leveraging procedural information and regulatory requirements.
- Ensures smooth completion of complex tasks and enhances operational efficiency.
- Healthcare Claims Resolution:
- Analyzes customer claims, plans, and history to surface answers for inquiries and guide case workers towards resolution.
- Facilitates quick and accurate resolution of healthcare claims, enhancing customer satisfaction.
Availability and Further Exploration: Pega GenAI Coach is part of the latest edition of the Pega Infinity portfolio of products, available now. Further exploration of its capabilities will take place at PegaWorld iNspire 2024 – Pega’s annual user conference – from June 9-11 at the MGM Grand in Las Vegas.
Pega GenAI Coach revolutionizes workflow optimization by providing proactive guidance tailored to users’ needs and organizational objectives. With its seamless integration into Pega solutions and leveraging of AI capabilities, Coach enables enterprises to enhance productivity, improve performance, and ensure compliance across various business functions.
