GIDR.ai, a pioneer in Service Agentic AI, has partnered with ServiceNow to seamlessly embed real-time guided intelligence into CRM and ITSM workflows. This integration transforms how service agents and field technicians access and apply enterprise knowledge—providing them with multimodal, compliant guidance through voice, video, image, or text.
1. The Power of Guided Intelligence
- What is GIDR?: GIDR (Guided Intelligence Delivered Rapidly) is an AI voice platform that turns complex enterprise knowledge into actionable, context-aware guidance.
- Multimodal Interaction: GIDR’s AI Voice Agents—GIDGETs—deliver assistance via voice, video, text, and images, using natural human-like conversations in any language.
- Compliance-First Design: Ensures step-by-step adherence to regulatory and operational procedures with real-time checks and visual confirmations.
2. Integration with ServiceNow Workflows
- Embedded Within CRM & ITSM: The platform now works natively within ServiceNow, streamlining customer service and IT operations with contextual guidance.
- Industry Focus—Energy & Utilities: Initial focus targets high-risk, compliance-heavy sectors facing outages, equipment failures, and cyber threats.
- Field Service Solution: Includes prebuilt GIDGETs that expand ServiceNow’s native AI with enhanced diagnostics, compliance, and inventory management.
3. No-Code Design and AI Agent Collaboration
- GIDGETs: These AI agents can operate independently or as collaborative teams to resolve service issues, manage parts, and document compliance.
- No-Code Studio: Allows users to quickly configure agent behavior through an intuitive drag-and-drop interface, accelerating deployment without technical expertise.
4. Unlocking Unstructured Knowledge
- From Siloed to Structured: Converts disparate and unstructured documents into guided intelligence that users can interact with instantly.
- Real-Time Delivery: Provides actionable insights in the moment of need, directly embedded in existing workflows.
- Sentiment and Pattern Recognition: Patent-pending analytics surface trends from audio, video, and service data that were previously invisible.
5. Strategic Implications of the Partnership
- Voice-First Agentic AI: As one of the few platforms natively built for multimodal service AI, GIDR becomes a cornerstone in the ServiceNow ecosystem.
- Enhancing Operational Efficiency: Service teams gain faster access to verified information and reduce resolution times while ensuring regulatory compliance.
- Executive Insights:
- Sam Waicberg, GIDR.ai: “We’re creating a new category—guided intelligence—that transforms how critical work gets done.”
- Ross Eberhart, ServiceNow: “This solution is vital in sectors like energy, where non-compliance can cause catastrophic consequences.”
GIDR.ai’s integration with ServiceNow marks a pivotal step in redefining enterprise service delivery. With voice-enabled, compliance-driven guidance available on demand, organizations can now enhance service accuracy, accelerate response times, and ensure operational integrity across industries. As enterprises move toward more intelligent service automation, platforms like GIDR are leading the charge.
