Ellucian, a leader in higher education technology, has expanded its partnership with Microsoft to upgrade its Customer Relationship Management (CRM) solutions. By integrating Microsoft Dynamics 365 Sales, Dynamics 365 Customer Service, and Power Platform, Ellucian aims to enhance student engagement, streamline administrative processes, and strengthen alumni relations.
AB DAO has announced a strategic partnership with Alpha Technology Group Limited to revolutionize AI and blockchain applications across industries. This collaboration will leverage both companies’ expertise to enhance supply chain management, enterprise operations, and IoT solutions.
Lantronix Inc., a global leader in IoT computing and connectivity solutions, has announced the expansion of its partnership with TD SYNNEX, a top global IT ecosystem solutions distributor. Previously a major North American distributor for Lantronix, TD SYNNEX will now distribute out-of-band, network infrastructure, and Industrial IoT (IIoT) solutions across Europe.
ChurnZero, a leading customer success platform, has announced a game-changing integration with Synthesia, the AI-driven video platform. This collaboration enables customer teams to create, personalize, and embed AI-generated videos directly into their customer engagement workflows, redefining how businesses educate and inspire their audiences.
TTC Global, a leader in software quality engineering, has announced a strategic partnership with Oneconsult, a premier Swiss cybersecurity firm. This collaboration aims to enhance digital security assurance, providing organisations with comprehensive testing solutions to safeguard against cyber threats while accelerating digital transformation.
Talkdesk®, a leader in AI-powered customer experience solutions, has introduced Talkdesk Knowledge Creator, a groundbreaking feature that uses generative AI to transform knowledge management. This innovation automates knowledge creation and gap detection, ensuring agents and customers receive instant, accurate responses without manual intervention.
Kasm Technologies, a leader in streaming cloud workspaces, has announced a strategic partnership with Dispersive Holdings, Inc. This collaboration aims to enhance security for AI environments within Workspaces for Oracle by providing quantum-resistant data access. By integrating Dispersive’s stealth networking technology, AI Workspaces can maintain low-latency connections while ensuring enterprise-level security.
Sprinklr, a leading Unified Customer Experience Management platform, has announced a new local data hosting solution in Germany through a collaboration with Google Cloud. This initiative strengthens Sprinklr’s commitment to data security, compliance, and enterprise governance, supporting its growing customer base across the DACH region (Germany, Austria, and Switzerland) and Europe. With increasing regulatory demands and the need for localized data management, this move ensures that Sprinklr’s enterprise customers benefit from AI-powered CX solutions while maintaining data residency and compliance with European standards.
Afiniti, a global leader in customer experience optimization and artificial intelligence, has announced the availability of its eXperienceAI pairing solution in AWS Marketplace. This move allows Amazon Connect users to seamlessly integrate Afiniti’s AI-powered technology to enhance customer experiences, increase sales conversions, and lower service costs—all within the AWS ecosystem. By leveraging machine learning-driven customer-agent pairing, eXperienceAI optimizes contact center interactions, ensuring that customers are matched with the best agents for higher retention rates, improved revenue, and better service efficiency.
