Afiniti, a global leader in customer experience optimization and artificial intelligence, has announced the availability of its eXperienceAI pairing solution in AWS Marketplace. This move allows Amazon Connect users to seamlessly integrate Afiniti’s AI-powered technology to enhance customer experiences, increase sales conversions, and lower service costs—all within the AWS ecosystem. By leveraging machine learning-driven customer-agent pairing, eXperienceAI optimizes contact center interactions, ensuring that customers are matched with the best agents for higher retention rates, improved revenue, and better service efficiency.
Benefits of eXperienceAI for Amazon Connect Users
1. AI-Driven Contact Center Optimization
- Uses advanced AI models to intelligently route customers to the most suitable agent.
- Maximizes customer satisfaction and drives higher conversion rates.
2. Unlocks the Power of Siloed Data
- Aggregates and analyzes customer interaction data to identify key performance drivers.
- Provides actionable insights through intuitive dashboards.
3. No-Code Tools for AI Model Training
- Simplifies AI adoption with easy-to-use, no-code tools that replicate Afiniti’s data science workflows.
- Enables faster AI model training and deployment without the need for technical expertise.
4. Faster Time-to-Value and Measurable Impact
- Reduces implementation time and quickly delivers measurable business outcomes.
- In 2023 alone, Afiniti’s AI technology generated over $2.2 billion in business value.
Transforming Customer Interactions at Scale
With Afiniti’s eXperienceAI in AWS Marketplace, businesses can enhance customer engagement, optimize agent efficiency, and unlock greater revenue potential—all while leveraging the scalability and security of AWS.
“With the launch of eXperienceAI in AWS Marketplace, we are empowering businesses to elevate their contact center operations to new heights,” said Ben Evans, Chief Partnerships Officer at Afiniti. “By fostering smarter, more meaningful pairing between customers and agents, we are not just improving efficiency—we’re driving real, measurable outcomes that transform customer experience and deliver superior results for businesses across industries.”
By bringing AI-powered customer-agent pairing to AWS Marketplace, Afiniti is redefining the future of customer experience management. With data-driven routing, predictive analytics, and simplified AI model deployment, eXperienceAI helps businesses achieve higher retention, revenue growth, and superior customer satisfaction—all within a streamlined AWS environment.
