Emplifi, a leading customer engagement platform, today announced ten new AI-powered solutions designed to help social media marketing and customer care teams increase efficiencies across their departments while creating more productive workflows. The AI-powered activations include updates to Emplifi’s AI Composer, initially launched in 2023, and the Emplifi Bot—a frequently used customer care tool that streamlines customer communications and accelerates response times for common customer inquiries.
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etailers with substantial flexibility to harness the combined potential of the commercetools platform and Algolia’s AI Search functionality:
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Quiq, the next-generation conversational customer experience (CCX) platform, is proud to announce that we have been chosen for inclusion in this year’s Enterprise Connect’s 2024 Innovation Showcase (EC24). Each year the Innovation Showcase recognizes a handful of trailblazing companies aligned with a theme. In 2024, the theme is Customer Experience.
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Five9, provider of the Intelligent CX Platform, today announced GenAI Studio, an industry-first solution that allows organizations to take general purpose, off-the-shelf Generative AI models, such as OpenAI, and customize them for the contact center in just a few clicks.
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Bounteous x Accolite, the digital innovation partner of the world’s most ambitious brands, and Persado, the Motivation Artificial Intelligence (AI) company, today announced a strategic partnership that will harness Persado’s proprietary language knowledge base and GenAI tools to advance commerce and marketing experiences across a broad range of industries such as retail, restaurant, and financial services.
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Oracle CloudWorld — Oracle today announced new generative AI capabilities within the Oracle Fusion Cloud Applications Suite that will help customers improve decision making and enhance the employee and customer experience.
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Birdeye, the leading reputation and customer experience platform for local businesses is proud to announce the launch of Birdeye Social.
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Blueshift, the leading platform for intelligent customer engagement, announced three new powerful capabilities that help brands leverage customer data & LLMs in their cross-channel marketing.
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Vyopta, the global leader in digital collaboration and experience optimization, today announces the launch of Aviator, an innovative AI-assisted support system designed to empower customers.
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