Sinch AB, a leader in Customer Communications Cloud, has announced a strategic partnership with OneReach.ai, a recognized leader in Conversational AI as highlighted by Forrester and Gartner. This collaboration aims to empower businesses globally to rapidly deploy customized AI-driven experiences across communication channels, enhancing customer engagement and streamlining operations.
In a move poised to redefine enterprise AI adoption, Kore.ai, a global leader in conversational and generative AI, has entered into a Strategic Partnership Agreement with Microsoft. The collaboration combines Kore.ai’s intelligent agent platform with Microsoft’s AI-first cloud ecosystem—enabling organizations to implement AI at scale, with security, speed, and seamless integration.
Cerence Inc., known for its leadership in in-vehicle conversational AI, is taking its voice technology beyond the dashboard. In an expanded partnership with Code Factory, Cerence AI has launched VoiceTopping—a plug-and-play solution that brings natural, spoken interaction to self-service kiosks across multiple industries. This marks a strategic pivot into new verticals such as restaurants, retail, transportation, banking, healthcare, and entertainment, transforming how users engage with kiosks in public settings.
Tech enthusiasts, innovators, and industry leaders—brace for impact. GITEX Europe 2025 is ready to transform Berlin into a global innovation hotspot, igniting conversations and collaborations that will shape the future of technology. Slated for May 21–23, the event marks a major milestone as it debuts on European soil, drawing 1,400+ exhibitors, 1,000+ startups, and top minds from 100+ countries. Amidst this technological frenzy, global IT services powerhouse Hyperlink InfoSystem will be center stage—bringing years of expertise and disruptive thinking to Berlin’s dynamic tech scene.
Akka, the pioneer in building elastic and resilient distributed systems, has announced two major advancements that dramatically expand deployment flexibility for enterprise teams. These new capabilities—self-managed Akka nodes and self-hosted Akka Platform regions—enable organizations to deploy Akka-based systems, including agentic AI applications, on the infrastructure of their choice without relying on Akka’s managed control planes. With a client base that includes industry leaders like Capital One, Walmart, John Deere, Swiggy, and HPE, Akka is reinforcing its position as the backbone of distributed, mission-critical architectures. These new options address critical challenges tied to scale, resilience, and transparency in the era of agentic AI.
Infinitus Systems, Inc., a leading AI company, has introduced the first patient- and provider-facing voice AI agents designed specifically for healthcare use cases where trust is paramount. With over 100 million minutes of healthcare conversations, Infinitus has developed an AI platform that enhances the patient experience by offering accurate, secure, and compliant care solutions 24/7. Infinitus’ innovative voice AI platform has integrated several advancements that ensure AI agents meet strict healthcare standards while offering personalized care. Ankit Jain, CEO and co-founder of Infinitus, said, “AI agents can help reduce patient anxiety and empower individuals at any time, but trust and accountability must be built into the technology.”
CloudHesive, an AWS Premier Consulting Partner and leading provider of cloud and contact center solutions, has announced a strategic partnership with Teneo.ai, a global leader in Conversational AI and automation. This collaboration integrates Teneo’s cutting-edge automation capabilities, including the NLU Accuracy Booster™, into ConnectPath CX, CloudHesive’s advanced Contact Center as a Service (CCaaS) platform powered by Amazon Connect. This integrated solution enables organizations to automate up to 100% of Level 1 and 50% of Level 2 customer inquiries, reducing operational costs by as much as 30%. With 99% intent recognition accuracy, the AI-powered self-service system improves resolution speed, minimizes misrouted calls, and allows agents to focus on more complex customer tasks.
Cube, the no-code FP&A platform trusted by modern finance teams, has announced the release of its new conversational AI apps for Slack and Microsoft Teams. This launch represents a major advancement in Cube’s agentic AI roadmap—enabling FP&A professionals to interact with data naturally, collaborate faster, and drive deeper insights without toggling between dashboards or spreadsheets.
Cerence Inc., a leader in conversational AI for automotive user experiences, has announced a groundbreaking partnership with MediaTek and an expanded collaboration with NVIDIA. Together, they will showcase the next generation of CaLLM™ Edge, a small language model (SLM) designed specifically for automotive applications. The new capabilities of CaLLM Edge will be demonstrated for the first time at Auto Shanghai 2025, revolutionizing in-car interactions with multi-modal capabilities powered by NVIDIA’s AI Enterprise software. This advancement is poised to make car experiences smarter, safer, and more human-like than ever before.
