In a move poised to redefine enterprise AI adoption, Kore.ai, a global leader in conversational and generative AI, has entered into a Strategic Partnership Agreement with Microsoft. The collaboration combines Kore.ai’s intelligent agent platform with Microsoft’s AI-first cloud ecosystem—enabling organizations to implement AI at scale, with security, speed, and seamless integration.
A Unified, AI-Powered Enterprise Stack
The partnership is centered on a “Better Together” strategy, embedding Kore.ai’s agentic capabilities into the Microsoft ecosystem—from Azure to Teams to Copilot. The goal: meet enterprises where they work and streamline collaboration, service delivery, and productivity through human-centered AI.
Integration Highlights:
- AI for Work + Microsoft 365 Copilot Chat
Kore.ai’s AI agents power the backend of Microsoft 365 Copilot Chat, delivering enterprise search, contextual understanding, and custom agents for HR, IT, and recruiting—all within the familiar Copilot and Teams interfaces. - Agent Interoperability
Agents built on Kore.ai’s platform can seamlessly interoperate with Microsoft Copilot Studio agents, creating a unified AI ecosystem that improves workflow across departments. - Azure AI Foundry & No-Code/Pro-Code Development
Developers can build and deploy Kore.ai agents using Azure AI Foundry in a no-code or pro-code environment—dramatically speeding up the AI development lifecycle. - AI for Service + Microsoft Dynamics 365
Kore.ai integrates with Dynamics 365 CRM and Contact Center tools, powering voice and digital automation to improve containment, reduce costs, and boost customer satisfaction. - AI for Process + Microsoft Power Automate
By extending Microsoft’s task automation with intelligent agent orchestration, Kore.ai enables smarter, decision-aware workflows that go far beyond simple automation.
Executive Perspectives:
“Our strategic partnership with Microsoft marks a significant milestone in our mission to make enterprise AI accessible, scalable, and impactful,” said Raj Koneru, CEO of Kore.ai. “Together, we’re unifying collaboration, automation, and service delivery through intelligent agents—delivered securely and at scale.”
“This collaboration will empower businesses to streamline operations, enhance productivity, and drive innovation across sectors,” added Puneet Chandok, President, Microsoft India & South Asia.
Azure Marketplace & Co-Sell Momentum
Several Kore.ai solutions are already live on the Azure Marketplace, simplifying procurement and deployment. As part of Microsoft’s Azure IP Co-sell Program, the two companies will continue to collaborate on go-to-market initiatives across global regions and verticals.
The Kore.ai–Microsoft partnership signals a new chapter in enterprise AI transformation. By embedding intelligent agents into the very tools employees use daily—Microsoft Teams, Copilot, Dynamics, and Power Automate—the collaboration provides a future-ready AI fabric that’s flexible, secure, and deeply integrated.
As businesses move from AI experimentation to enterprise-wide deployment, Kore.ai and Microsoft are offering the infrastructure, tools, and interoperability to make that leap with confidence.
