As more companies implement AI to automate tasks, many tech-forward business leaders are touting the promise of “freeing up” employees for more creative and impactful work. However, much of this automation is streamlining work done by entry-level employees, who may not have the skills to step into those new roles and responsibilities.  Gen Z employees... Read More

A last-minute meeting hits your calendar: “URGENT:  Client Issue, Transaction Freeze.” You join and learn the AI fraud detection system your team deployed froze a multimillion-dollar transaction from a long-time client. The account team has escalated. Legal’s asking questions. The client wants an explanation. Your team doesn’t have one. Moments like this are becoming routine.... Read More