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Interviews
Agentic AI Success: Databricks ANZ Insights
Spokesperson: Adam Beavis, Country Manager Australia and New Zealand, Databricks. Q1: Agentic AI has moved quickly from experimentation to deployment. What will separate organisations that succeed from those that fall behind after rollout?  A: What separates organisations that win with agentic AI after rollout from those that stall is less about the tech — and more... Read More
AI in Digital Identity & Fraud Prevention
Whether you sell restricted products, impart banking services, or provide just verification services, digital identities are at the heart of all these. Everyone requires digital identity that is secure and verifiable across systems easily. In recent years, digital identity fraud is on the rise, and it is only going to increase as the attackers leverage... Read More
Canto Report: AI, ROI & Content Operations
Q1: This is now the fourth year of Canto’s State of Digital Content report. What stood out to you most in this year’s findings compared to previous years? Just how tangible the cost of fragmentation in brands’ content and creative operations has become. We’ve been seeing teams acknowledging the problem, saying “yeah, our digital assets are... Read More
AI-Powered Returns Are Reshaping CX
Your research shows returns are now a routine part of shopping, not a seasonal issue. What does the data reveal about how frequently consumers are returning items, and why should CX leaders care? It’s true, what we uncovered with our survey is that returns are no longer a seasonal anomaly, but a meaningful brand interaction,... Read More
AI Governance: Scaling Personalisation Safely
By Mark Drasutis, Head of Value, APJ, Amplitude As brands increasingly seek to understand and act on customer behavior, they need to continuously analyse user journeys, identify patterns and friction, and recommend or execute next steps in real time to deliver true personalisation. AI is accelerating this shift, redefining personalisation by moving brands beyond static... Read More
Safer Internet Day 2026: Smart AI Safety Tips
Erich Kron, CISO Advisor, KnowBe4   “As the world prepares for Safer Internet Day on 10 February 2026, KnowBe4 is encouraging individuals of all ages to adopt a mindset of ‘digital mindfulness’ to stay safe online. This year’s theme, ‘Smart tech, safe choices – Exploring the safe and responsible use of AI’, highlights the urgent need for a... Read More
Cultural AI Ads Driving Multicultural Impact
Marketing agencies are uniquely positioned as custodians of client data across dozens of platforms. How has this role evolved in terms of security responsibility, and why is 2026 a critical year for agencies to address this? Marketing agencies have fundamentally transformed from service providers into data custodians, often holding the keys to their clients’ most... Read More
Cultural AI Ads Driving Multicultural Impact
Tony, there’s a lot of talk about multicultural audiences being “important.” Can you explain? Multicultural audiences are no longer a segment; they’re the primary drivers of U.S. economic growth. Multicultural consumers are fueling most of the country’s buying power. But reaching this deeply nuanced, diverse audience in a privacy-first ad technology environment has never been... Read More
AI, Cybercrime & the Future of Internet Security
By Pat Breen, Area Vice President, ANZ, Cloudflare: On Safer Internet Day, it’s worth recognising a simple reality: AI is reshaping the Internet in two directions at once. The same tools accelerating productivity and innovation are also industrialising cybercrime—making attacks faster to launch, cheaper to run, and harder to spot.  We’ve seen the impact in Australia. In... Read More
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