With 95% of generative AI pilots at companies failing to launch, the rush to integrate powerful new models is stalling out. According to a recent MIT report, the vast majority of these projects deliver little to no measurable impact on P&L, revealing a “learning gap” where generic tools fail to adapt to complex enterprise workflows. The... Read More

How AI is transforming contact centers into customer loyalty engines Businesses today are under pressure like never before. Between rising technology costs, tighter margins, and tariffs (which are already impacting 72% of U.S. companies), leaders are being forced to rethink where and how they allocate resources. While acquiring new customers continues to be a valuable growth component,... Read More