As companies add AI agents to customer-service operations, the contact center is becoming a chain of interconnected AI, cloud, telephony, CRM and human systems. The problem is that most monitoring tools still see only individual pieces of that chain. Operata is attempting to close that visibility gap with expanded CX AI Agent Observability, giving enterprises…
European governments are building new defenses against sanctions evasion, money laundering, illicit trade and supply-chain threats, but the data needed to connect those risks rarely sits in one place. Sayari is expanding its reach into that market through a new partnership with DataExpert, bringing its AI-powered economic intelligence platform to government and law-enforcement organizations across…
A quantum computer may have thousands of dollars—or far more—in precision hardware behind every calculation, but a small amount of physical drift can still bring the machine to a halt. QuEra Computing is tackling that operational problem with an unconventional tool: an AI agent. In a new pilot using Anthropic’s Claude through the Model Hardware…
The enterprise AI market is beginning to shift from demonstrations to deployed digital workforces. SOCi says more than 412,000 of its Genius Agents are now operating across multi-location brands, as the marketing technology company earns top-tier recognition in G2’s Fall 2026 reports for agentic AI and AI agents. For much of the generative AI boom,…
AI Agents and Humans are getting better at completing individual tasks, but enterprise teams still face a coordination problem: their agents often live in separate tools, with context repeatedly copied between systems. SandboxAQ is taking aim at that gap with Switch, an open-source platform designed to bring humans and AI agents into the same collaboration…
