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Interviews
December 17, 2025

How AI is transforming contact centers into customer loyalty engines.

How AI is transforming contact centers into customer loyalty engines Businesses today are under pressure like never before. Between rising technology costs, tighter margins, and tariffs (which are already impacting 72% of U.S. companies), leaders are being forced to rethink where and how they allocate resources. While acquiring new customers continues to be a valuable growth component,... Read More
Artificial Intelligence (AI)
December 2, 2025

Featured Interview with the Founder of the First Agentic Marketing Intelligence Platform, MarkeTeam.ai

1. For readers who may be new to you, what problem does MarkeTeam.ai solve for modern marketing teams? Marketing teams are trapped in a perfect storm: budgets shrinking while media costs skyrocket, operational overhead consuming 60-80% of spend through agencies and freelancers, and the impossible task of mastering dozens of channels while KPIs rise but... Read More
Virtual AI
November 26, 2025

SolarWinds Launches AI Agent and Expands AI Capabilities to Advance Autonomous Operational Resilience

1. What makes the SolarWinds AI Agent different from other AI assistants or copilots? A: The SolarWinds AI Agent isn’t a chatbot or a helpdesk add-on. It’s a context-aware, operational teammate designed for IT professionals. It works across observability, incident response, and service management to automatically summarise outages, diagnose root causes, and suggest remediation steps... Read More
Artificial Intelligence (AI)
November 24, 2025

Zebra study reveals how intelligent operations are transforming Australia’s frontline.

Your study with Oxford Economics highlights that improving frontline workflows can deliver up to a 20% increase in productivity. What do you see as the most surprising or impactful finding from this research? Optimised frontline workflows are proving to be a catalyst for both productivity gains and customer experience improvements. The most striking finding from... Read More
Technology and Development
November 20, 2025

Mutual reinforcement: The dynamic relationship between cybersecurity and regulation changes 

By Irvin Shillingford, Regional Manager for Northern Europe at Hornetsecurity Without robust technical infrastructure and public education, even the best-intentioned regulatory efforts will fall short.  The backlash to age verification laws in Europe and North America shows that cybersecurity regulations can backfire if they overlook privacy concerns or the realities of online behaviour, potentially ending up... Read More
Cybersecurity
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October 30, 2025

Lean Six Sigma in the Era of AI

Everyone is declaring Lean Six Sigma obsolete. The current argument goes like this: “We have AI now. Why bother with belts, charters, or control plans?” Traditional improvement projects can feel slow and ritualistic when the business wants results yesterday. But the answer isn’t to throw out Lean Six Sigma. The answer is to modernize it;... Read More
Interviews
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