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Customer Experience
DATAMYTE Integrates DataMyteGPT for AI-Powered Knowledge Base
ASI DATAMYTE, Inc., a global leader in process improvement and quality control solutions, has announced a significant update to its Digital Clipboard platform. The introduction of DataMyteGPT, an AI-powered enhancement, will allow users to engage with the platform's Knowledge Base for real-time guidance, instructions, and best practices. This integration marks a pivotal step toward enhancing the platform’s capabilities and improving manufacturing efficiency. Read More
Qubrid AI Cloud Platform V3 Update: New Features and Roadmap
Qubrid AI, a leader in enterprise AI solutions, has unveiled an exciting update to its AI GPU Cloud Platform (V3), alongside an innovative roadmap featuring App Studio and the upcoming Agentic Workbench. These advancements further Qubrid AI’s commitment to making AI development faster, smarter, and more cost-effective, catering to enterprises, researchers, and developers. The new platform can be accessed at https://platform.qubrid.com. Read More
Fathom Introduces AI-Powered REACH Framework™ Summary for Customer Success Teams
Fathom, the AI-powered meeting assistant, has introduced a game-changing update to its platform: the REACH Framework™ summary. This new feature, developed in collaboration with Customer Success expert Rod Cherkas, brings the REACH methodology directly into post-sale workflows. By automating the analysis of customer interactions, this capability helps Customer Success and Account Management teams efficiently identify growth opportunities, assess account health, and prioritize actions without additional manual effort. Read More
Vitria Launches VIA AI with Knowledge™ for Autonomous Network at FutureNet World 2025
At FutureNet World 2025 in West London, Vitria, a leader in the AIOps market, introduced its groundbreaking VIA AI with Knowledge™ platform. The new platform significantly enhances the predictive power and accuracy of Vitria's VIA AIOps, enabling new levels of autonomy and self-healing network capabilities. This innovation introduces the concept of the "Knowledge Plane"—a machine and human-readable Knowledge Graph—designed to drive better decision-making and improve operational intelligence. Read More
DocuSign Launches AI Contract Agents to Revolutionize Agreement Management
DocuSign , a leader in digital agreement solutions, has introduced the industry’s first AI contract agents. These purpose-built AI agents are designed to accelerate workflows, reduce risks, and improve outcomes throughout the entire agreement lifecycle. With the ability to analyze contracts in seconds, identify risks, and highlight areas needing human expertise, DocuSign’s AI contract agents turn administrative bottlenecks into streamlined workflows, paving the way for faster, more efficient contract management. This innovation builds on DocuSign's Intelligent Agreement Management (IAM) platform, which provides organizations with a single, integrated solution to create, manage, and execute agreements digitally. Read More
TheLibrarian.io Launches AI-Powered Calendar Assistant on WhatsApp
In today’s fast-paced and hybrid work environment, professionals are constantly looking for ways to simplify their work processes and stay on top of their busy schedules. TheLibrarian.io, a leading AI startup, has unveiled its latest innovation—a Calendar AI Assistant designed to empower professionals and help them manage their schedules with ease, all within WhatsApp.With the new AI-powered tool, professionals can now take full control of their calendars from the convenience of their favorite messaging app, making it easier than ever to stay organized, set reminders, and manage multiple tasks efficiently. Read More
Gupshup & Meta Unveil WhatsApp ROI Insights for Retail Growth
In a landmark validation of conversational AI's impact on business outcomes, Gupshup, the global leader in conversational messaging, has unveiled findings from a Forrester Consulting Total Economic Impact™ (TEI) study commissioned by Meta. The study quantifies the measurable benefits of Gupshup’s Conversation Cloud platform on the WhatsApp Business Platform—especially for retail and e-commerce businesses seeking to boost engagement, lead conversion, and revenue growth. Alongside the study, Gupshup and Meta have launched an ROI calculator, providing a fast-track tool for businesses to estimate their potential gains from deploying WhatsApp-powered customer interactions. Read More
Hitachi Launches HARC for AI to Boost GenAI Reliability & ROI
Hitachi Digital Services has launched Hitachi Application Reliability Centers (HARC) for AI, a powerful new offering built to ensure greater reliability, efficiency, and governance for enterprise AI and Generative AI (GenAI) applications. This evolution of the original HARC platform (launched in 2022) directly addresses enterprise pain points such as cost unpredictability, performance drift, and oversight complexity—especially in large-scale AI deployments involving LLMs and multi-agent systems. Read More
TSIA Launches AI-Powered TSIA Intelligence Research Platform
The Technology & Services Industry Association (TSIA), a trusted authority in technology and services research, has officially launched TSIA Intelligence, an AI-powered research experience designed to revolutionize how members interact with its extensive library of proprietary insights. Set to debut on April 29th at TSIA World INTERACT, this launch marks a significant shift in member engagement, bringing dynamic AI interaction to traditionally static research models. Read More
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