Unisys has unveiled three advanced Cloud AI solutions under its Cloud, Applications & Infrastructure (CA&I) business unit. These offerings—Cloud AI Foundation, Cloud AI Enablement, and Cloud AI Customer Experience—are built to help enterprises enhance productivity, integrate AI seamlessly into operations, and redefine customer engagement strategies.
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TCN, a leader in cloud-based contact center solutions, has introduced significant updates to its Workforce Optimization (WFO) tool, designed to elevate contact center performance and foster a more collaborative and efficient environment. These advancements provide contact center managers with deeper insights into agent activities, enhancing decision-making and improving overall customer service.
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Amperity, a leader in enterprise customer data cloud solutions, has launched the industry’s first Identity Resolution Agent. This innovative tool empowers data teams to quickly unify fragmented customer data, creating an AI-ready foundation that drives business growth. With AI becoming essential for enterprises, Amperity’s solution solves the critical challenge of disconnected and inaccurate customer data, enabling organizations to unlock the full potential of AI technologies.
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Plenful, a leading AI workflow automation platform for healthcare, has announced a $50 million Series B funding round. This investment, co-led by Mitchell Rales and Arena Holdings, will propel the company's product development and go-to-market strategy, enabling it to meet the growing demand for AI-driven solutions in healthcare operations.
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DialLink has introduced an advanced, AI-powered cloud phone system tailored specifically for small and medium-sized businesses (SMBs) and startups. Unlike traditional systems that require additional integrations for AI features, DialLink’s built-in AI voice agents automate routine call handling tasks seamlessly, without the need for extra complexity or separate software systems. This innovative solution offers businesses an efficient and cost-effective way to improve communication while maintaining a professional image. With this new system, SMBs and startups can boost productivity, enhance customer experience, and streamline communication, all within a single, easy-to-use platform.
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Netcracker Technology is set to demonstrate the real-world impact of AI, Generative AI, and automation at FutureNet World 2025, taking place in London on May 7–8. With a focus on helping telecom operators achieve autonomous operations and operational agility, Netcracker will showcase its latest AI-driven orchestration and hyperautomation solutions. As the telecom industry increasingly embraces digital transformation, Netcracker’s participation in FutureNet World underscores its leadership in deploying AI-powered solutions across complex, multi-domain networks.
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Amplifier Security, the industry’s first Autonomous User Security platform, has announced a groundbreaking partnership with Jamf, a leading platform for managing and securing Apple devices. This new collaboration will help businesses enhance their user security and improve the employee experience by automating Jamf compliance using AI-powered user engagement. As endpoint hygiene becomes an increasingly difficult task for IT teams, particularly those managing large Mac fleets, Jamf has been simplifying compliance and configuration. However, getting users to actively participate in security actions has been a significant challenge. Amplifier addresses this by incorporating AI-powered automation into Jamf Smart Groups, which engage users directly to handle patching, updates, and unapproved software removal without interrupting their workflow.
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Cerence Inc., a leader in conversational AI for automotive user experiences, has announced a groundbreaking partnership with MediaTek and an expanded collaboration with NVIDIA. Together, they will showcase the next generation of CaLLM™ Edge, a small language model (SLM) designed specifically for automotive applications. The new capabilities of CaLLM Edge will be demonstrated for the first time at Auto Shanghai 2025, revolutionizing in-car interactions with multi-modal capabilities powered by NVIDIA’s AI Enterprise software. This advancement is poised to make car experiences smarter, safer, and more human-like than ever before.
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Voice2Me.ai, a leader in AI-driven customer service solutions, has officially launched the industry’s first ultra-secured AI voice agent intelligence platform, now available to ServiceNow clients. The platform combines AI voice intelligence, intelligent chat, and image recognition to revolutionize customer service operations, offering an innovative solution that automates interactions and enhances service delivery. By integrating this cutting-edge platform natively within ServiceNow, enterprises can now automate up to 80% of customer engagements while significantly reducing operational costs by up to 60%.
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