DialLink has introduced an advanced, AI-powered cloud phone system tailored specifically for small and medium-sized businesses (SMBs) and startups. Unlike traditional systems that require additional integrations for AI features, DialLink’s built-in AI voice agents automate routine call handling tasks seamlessly, without the need for extra complexity or separate software systems. This innovative solution offers businesses an efficient and cost-effective way to improve communication while maintaining a professional image. With this new system, SMBs and startups can boost productivity, enhance customer experience, and streamline communication, all within a single, easy-to-use platform.
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Netcracker Technology is set to demonstrate the real-world impact of AI, Generative AI, and automation at FutureNet World 2025, taking place in London on May 7–8. With a focus on helping telecom operators achieve autonomous operations and operational agility, Netcracker will showcase its latest AI-driven orchestration and hyperautomation solutions. As the telecom industry increasingly embraces digital transformation, Netcracker’s participation in FutureNet World underscores its leadership in deploying AI-powered solutions across complex, multi-domain networks.
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Amplifier Security, the industry’s first Autonomous User Security platform, has announced a groundbreaking partnership with Jamf, a leading platform for managing and securing Apple devices. This new collaboration will help businesses enhance their user security and improve the employee experience by automating Jamf compliance using AI-powered user engagement. As endpoint hygiene becomes an increasingly difficult task for IT teams, particularly those managing large Mac fleets, Jamf has been simplifying compliance and configuration. However, getting users to actively participate in security actions has been a significant challenge. Amplifier addresses this by incorporating AI-powered automation into Jamf Smart Groups, which engage users directly to handle patching, updates, and unapproved software removal without interrupting their workflow.
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Cerence Inc., a leader in conversational AI for automotive user experiences, has announced a groundbreaking partnership with MediaTek and an expanded collaboration with NVIDIA. Together, they will showcase the next generation of CaLLM™ Edge, a small language model (SLM) designed specifically for automotive applications. The new capabilities of CaLLM Edge will be demonstrated for the first time at Auto Shanghai 2025, revolutionizing in-car interactions with multi-modal capabilities powered by NVIDIA’s AI Enterprise software. This advancement is poised to make car experiences smarter, safer, and more human-like than ever before.
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Voice2Me.ai, a leader in AI-driven customer service solutions, has officially launched the industry’s first ultra-secured AI voice agent intelligence platform, now available to ServiceNow clients. The platform combines AI voice intelligence, intelligent chat, and image recognition to revolutionize customer service operations, offering an innovative solution that automates interactions and enhances service delivery. By integrating this cutting-edge platform natively within ServiceNow, enterprises can now automate up to 80% of customer engagements while significantly reducing operational costs by up to 60%.
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ASI DATAMYTE, Inc., a global leader in process improvement and quality control solutions, has announced a significant update to its Digital Clipboard platform. The introduction of DataMyteGPT, an AI-powered enhancement, will allow users to engage with the platform's Knowledge Base for real-time guidance, instructions, and best practices. This integration marks a pivotal step toward enhancing the platform’s capabilities and improving manufacturing efficiency.
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Qubrid AI, a leader in enterprise AI solutions, has unveiled an exciting update to its AI GPU Cloud Platform (V3), alongside an innovative roadmap featuring App Studio and the upcoming Agentic Workbench. These advancements further Qubrid AI’s commitment to making AI development faster, smarter, and more cost-effective, catering to enterprises, researchers, and developers. The new platform can be accessed at https://platform.qubrid.com.
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Fathom, the AI-powered meeting assistant, has introduced a game-changing update to its platform: the REACH Framework™ summary. This new feature, developed in collaboration with Customer Success expert Rod Cherkas, brings the REACH methodology directly into post-sale workflows. By automating the analysis of customer interactions, this capability helps Customer Success and Account Management teams efficiently identify growth opportunities, assess account health, and prioritize actions without additional manual effort.
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At FutureNet World 2025 in West London, Vitria, a leader in the AIOps market, introduced its groundbreaking VIA AI with Knowledge™ platform. The new platform significantly enhances the predictive power and accuracy of Vitria's VIA AIOps, enabling new levels of autonomy and self-healing network capabilities. This innovation introduces the concept of the "Knowledge Plane"—a machine and human-readable Knowledge Graph—designed to drive better decision-making and improve operational intelligence.
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