Info-Tech: AI Can Reshape Customer Experience—If You Use It Strategically

The research, featured in Info-Tech’s newly released “Implement AI for Customer Experience” blueprint, lands at a critical time: customers expect seamless, personalized service, while businesses struggle with rising service costs, fragmented journeys, and shrinking patience levels from users. Done right, AI can close that gap—and unlock major wins in operational efficiency, employee engagement, and customer loyalty. Read More

AI Automation, AI Core Technologies, Artificial Intelligence (AI), Customer Experience

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July 14, 2025

Zilliz Cloud Emerges as Go-To Backbone for Enterprise-Scale AI Agents

The rise of AI agents is no longer theoretical—enterprises are already deploying them at scale, and Zilliz Cloud is quietly becoming the infrastructure that makes it possible. Zilliz, the company behind the open-source Milvus vector database, announced today that its managed platform, Zilliz Cloud, is enabling companies like Verbaflo.ai and Rexera to operationalize AI agents across thousands of workflows. The pitch? Near-instant retrieval, contextual understanding, and human-grade interaction—without the bloat of legacy chatbot systems. Read More

AI Automation, Artificial Intelligence (AI), Customer Experience

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May 27, 2025

Cisco Report: Agentic AI to Dominate Customer Experience by 2027

Cisco has released a landmark global report titled “The Race to an Agentic Future: How Agentic AI Will Transform Customer Experience,” outlining how agentic AI is set to become the new foundation for B2B technology support and services. Based on insights from nearly 8,000 business and technical decision-makers across 30 countries, the findings highlight a transformative shift—one where AI-powered agents play a dominant role in how companies engage with their tech vendors. Read More

AI Automation, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience, Enterprise AI, Generative AI, Technology and Development

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May 22, 2025

Zendesk Completes Acquisition of Local Measure to Enhance AI-Powered Voice and CCaaS Solutions

Zendesk, a leader in agentic AI-powered customer service, today announced the completion of its acquisition of Local Measure, a premier CCaaS provider and AWS partner specializing in advanced voice solutions. This strategic acquisition significantly broadens Zendesk’s customer experience platform, enabling it to serve larger, high-volume environments through Local Measure’s seamless integration with Amazon Connect — AWS’s AI-driven contact center technology. Read More

AI Automation, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience, Digital Transformation, Technology and Development

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May 14, 2025

Neutrinos Partners with Fortune 500 Insurer to Digitize and Transform Underwriting Operations Across Eight Countries

Neutrinos, a leader in AI-powered intelligent automation for insurers, has announced a groundbreaking partnership with a global Fortune 500 life insurance carrier. This engagement will transform and digitize the insurer’s new business underwriting operations across eight countries. With a focus on both retail and high-net-worth (HNW) segments—including Whole Life, Universal Life, and Critical Illness insurance—this collaboration promises to revolutionize underwriting processes, bringing speed, accuracy, and personalization to new business intake journeys. Read More

AI Automation, AI Core Technologies, AI in Business, AI Innovation, Artificial Intelligence (AI), Customer Experience, Digital Transformation, Technology and Development

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May 12, 2025

OpenDialog AI Unveils Jamie, Selma, and SAFER AI Benchmark™ at BIBA 2025 for the Insurance Sector

OpenDialog AI is setting a new standard for AI in regulated industries by launching two cutting-edge AI agents, Jamie and Selma, alongside its proprietary SAFER AI Benchmark™ tool at BIBA 2025 in Manchester. Tailored for the insurance sector, these tools aim to enhance customer engagement, streamline operations, and ensure compliance and safety in AI deployments. Read More

AI Assistant, AI Automation, AI Communications, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience, Edge AI, Security, Technology and Development

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May 9, 2025

Cognite Appoints Inaugural Class of Cognite Fellows to Drive Industrial AI Innovation

Cognite, the global leader in industrial AI, has announced the launch of the Cognite Fellows Program, appointing Torgrim Aas, Jan Eivind Danielsen, and Thorkild Stray as the inaugural class. This new initiative highlights the company's dedication to advancing industrial AI and Data solutions while fostering a community of top-tier talent to drive innovation and deliver value to customers globally. Read More

AI Automation, AI Cloud, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience, Edge AI, Enterprise AI, Generative AI, Technology and Development

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May 8, 2025

ServicePower Acquires Inveniam to Revolutionize Field Service Management with AI-Powered Computer Vision

ServicePower, a leader in field service management software, has announced its acquisition of Inveniam, a French-based company known for its AI-powered computer vision technology. This strategic move aims to strengthen ServicePower's mission to drive innovation and automation in the global field service management industry. Read More

AI Automation, AI Communications, AI Core Technologies, AI Innovation, Analytics, Artificial Intelligence (AI), Computer Vision, Customer Experience, Enterprise AI, Generative AI, Technology and Development

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May 7, 2025

ModelOp’s 2025 AI Governance Benchmark Report Highlights Challenges in Scaling AI Innovation

ModelOp, a leader in AI lifecycle automation and governance software, has unveiled its 2025 AI Governance Benchmark Report, titled "AI’s Time-to-Market Quagmire: Why Enterprises Struggle to Scale AI Innovation." The report gathers insights from 100 senior AI and data leaders across multiple sectors, including Financial Services, Healthcare, Life Sciences, Pharma, Biotech, Manufacturing, and more. It sheds light on the operational challenges enterprises face in scaling AI, particularly generative AI, and highlights a growing disconnect between AI ambitions and actual production results. Read More

AI Automation, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience, Edge Computing, Enterprise AI, Generative AI, Technology and Development

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