ChurnZero, a leading customer success platform, has announced a game-changing integration with Synthesia, the AI-driven video platform. This collaboration enables customer teams to create, personalize, and embed AI-generated videos directly into their customer engagement workflows, redefining how businesses educate and inspire their audiences.
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Talkdesk®, a leader in AI-powered customer experience solutions, has introduced Talkdesk Knowledge Creator, a groundbreaking feature that uses generative AI to transform knowledge management. This innovation automates knowledge creation and gap detection, ensuring agents and customers receive instant, accurate responses without manual intervention.
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Sprinklr, a leading Unified Customer Experience Management platform, has announced a new local data hosting solution in Germany through a collaboration with Google Cloud. This initiative strengthens Sprinklr’s commitment to data security, compliance, and enterprise governance, supporting its growing customer base across the DACH region (Germany, Austria, and Switzerland) and Europe. With increasing regulatory demands and the need for localized data management, this move ensures that Sprinklr’s enterprise customers benefit from AI-powered CX solutions while maintaining data residency and compliance with European standards.
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Afiniti, a global leader in customer experience optimization and artificial intelligence, has announced the availability of its eXperienceAI pairing solution in AWS Marketplace. This move allows Amazon Connect users to seamlessly integrate Afiniti’s AI-powered technology to enhance customer experiences, increase sales conversions, and lower service costs—all within the AWS ecosystem. By leveraging machine learning-driven customer-agent pairing, eXperienceAI optimizes contact center interactions, ensuring that customers are matched with the best agents for higher retention rates, improved revenue, and better service efficiency.
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Qualtrics, the pioneer in Experience Management, has introduced Experience Agents™, a new class of AI-powered agents that autonomously enhance customer and employee experiences. Unlike traditional transactional AI, these agents engage proactively, personalize interactions, and anticipate needs, helping organizations boost loyalty, improve engagement, and drive business growth. “Experience Agents represent a radical shift in what’s possible...
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At the Enterprise Connect Conference & Expo, Bandwidth Inc. (NASDAQ: BAND) is demonstrating how AI-driven, software-powered cloud communications help enterprise IT leaders simplify complexity, enhance security, and deliver superior customer and employee experiences. With advancements in AI, fraud prevention, and cloud migrations, Bandwidth is leading the way in helping global enterprises modernize their communications infrastructure and maximize ROI.
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The global Emotion AI Market, valued at $1.8 billion in 2022, is projected to grow to $13.8 billion by 2032, expanding at a 22.7% CAGR. This growth is fueled by advancements in AI & ML technologies, increased biometric & facial recognition adoption, and rising demand for emotion detection solutions across industries.
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NLX, a leading AI platform for conversational experiences, has released the results of a commissioned survey exploring enterprise executives’ comfort with agentic AI. Conducted by QuestionPro, the survey gathered insights from 100 U.S. executives in large enterprises (5,000+ employees) to assess perceptions of AI decision-making, task automation, and customer experience impact.
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Menlo Security, a leader in browser security, has expanded its partnership with Google Chrome Enterprise to simplify zero trust access for both managed and unmanaged devices. This collaboration enhances security while maintaining a seamless user experience, particularly for BYOD users and contractors.
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