Qualtrics, the pioneer in Experience Management, has introduced Experience Agents™, a new class of AI-powered agents that autonomously enhance customer and employee experiences. Unlike traditional transactional AI, these agents engage proactively, personalize interactions, and anticipate needs, helping organizations boost loyalty, improve engagement, and drive business growth. “Experience Agents represent a radical shift in what’s possible...
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At the Enterprise Connect Conference & Expo, Bandwidth Inc. (NASDAQ: BAND) is demonstrating how AI-driven, software-powered cloud communications help enterprise IT leaders simplify complexity, enhance security, and deliver superior customer and employee experiences. With advancements in AI, fraud prevention, and cloud migrations, Bandwidth is leading the way in helping global enterprises modernize their communications infrastructure and maximize ROI.
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The global Emotion AI Market, valued at $1.8 billion in 2022, is projected to grow to $13.8 billion by 2032, expanding at a 22.7% CAGR. This growth is fueled by advancements in AI & ML technologies, increased biometric & facial recognition adoption, and rising demand for emotion detection solutions across industries.
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NLX, a leading AI platform for conversational experiences, has released the results of a commissioned survey exploring enterprise executives’ comfort with agentic AI. Conducted by QuestionPro, the survey gathered insights from 100 U.S. executives in large enterprises (5,000+ employees) to assess perceptions of AI decision-making, task automation, and customer experience impact.
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Menlo Security, a leader in browser security, has expanded its partnership with Google Chrome Enterprise to simplify zero trust access for both managed and unmanaged devices. This collaboration enhances security while maintaining a seamless user experience, particularly for BYOD users and contractors.
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Quadient has reaffirmed its position as a Leader on the Aspire Leaderboard, a ranking compiled by Aspire CCS that evaluates vendors in the Customer Communications Management (CCM) and Customer Experience Management (CXM) software market. The leaderboard is updated in real time, reflecting vendor innovations and strategic advancements.
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ServiceNow, the AI platform for business transformation, has launched the Yokohama platform release, introducing advanced automation, governance, and workflow intelligence. These innovations help businesses streamline operations, accelerate decision-making, and enhance customer experiences while ensuring security and compliance.
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Gupshup, the world's leading Conversational AI platform, has received multiple accolades from esteemed analyst firms, reinforcing its leadership in AI-driven engagement. The company has been acknowledged for its advancements in Generative AI (GenAI) and AI Agents, highlighting its innovation in Conversational AI solutions.
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transcosmos has developed trans-AI Answer, an AI-driven solution designed to automatically respond to customer inquiries on social media and via email. By leveraging a business’s knowledge base, the AI generates precise, context-aware responses, improving efficiency and customer experience.
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