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Customer Experience
Forethought Launches Voice AI to Revolutionize Customer Support
March 26, 2025

Forethought Launches Voice AI to Revolutionize Customer Support

Forethought, a leader in agentic AI for customer support, has launched Forethought Voice, an advanced voice AI solution integrated into its multi-agent, multi-channel AI for CX platform. This innovation enables businesses to offer fully autonomous customer service over the phone, chat, email, and SMS—without decision trees, manual escalation, or human oversight. Powered by Autoflows, Forethought’s advanced agentic reasoning engine, the platform delivers context-aware, end-to-end issue resolution—handling tasks such as order tracking, account updates, and customer inquiries with natural, real-time interactions. Read More
AI Automation, AI Communications, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Conversational Ai, Customer Experience
Algolia Launches AI-Powered Collections for Smarter Product Discovery
March 26, 2025

Algolia Launches AI-Powered Collections for Smarter Product Discovery

Algolia, a leader in AI-powered Search and Discovery, has launched AI-powered Collections, a game-changing feature designed to revolutionize how merchandisers and content curators create engaging product discovery experiences. Fully integrated into Algolia’s dashboard, Collections simplify product organization, enhance search relevance, and improve user engagement—delivering a seamless, personalized experience that drives higher conversions. By leveraging AI-driven dynamic re-ranking, Collections ensure that curated product groups stay optimized in real time, adapting to customer behavior and enterprise goals. Whether for eCommerce, media, education, or customer support, Algolia’s AI-powered Collections offer a scalable, developer-friendly solution for enhanced search and discovery. Read More
AI Automation, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience, Digital Experience, Learning & Development, Technology and Development
Vocodia Unveils AI Chat & Voice Platform for Developers
March 26, 2025

Vocodia Unveils AI Chat & Voice Platform for Developers

Vocodia Holdings Corp. is set to launch a next-generation AI communications platform designed specifically for developers and businesses. Expected to go live within 30 to 45 days, this self-service AI solution allows users to integrate AI-powered chat and voice capabilities into their websites effortlessly—without the need for complex coding. With setup times under 15 minutes, businesses can activate 24/7 AI-driven customer support and sales via chatbots and human-like AI phone agents, streamlining customer interactions and enhancing engagement. Read More
AI Automation, AI Communications, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Conversational Ai, Customer Experience, Technology and Development
IrisAgent Launches AI & Live Chat for Salesforce Messaging
March 25, 2025

IrisAgent Launches AI & Live Chat for Salesforce Messaging

IrisAgent, a leader in AI-driven customer experience solutions, has announced the general availability of its AI and Live Chat integration for Salesforce Messaging. This next-generation solution enhances customer support automation, combining AI efficiency with human expertise to drive faster resolutions, improved customer satisfaction, and lower operational costs. By seamlessly integrating into Salesforce workflows, the solution enables businesses to deliver instant, 24/7 support while ensuring complex inquiries receive personalized attention. Read More
AI Automation, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience, Workflow Automation
Big Sur AI Unveils AI E-Commerce Suite & Innovators Program at Shoptalk 2025
March 25, 2025

Big Sur AI Unveils AI E-Commerce Suite & Innovators Program at Shoptalk 2025

Big Sur AI, a leader in AI-driven e-commerce solutions, has announced the launch of its expanded AI product suite at Shoptalk 2025. Designed to revolutionize online shopping, these AI agents enhance personalized customer engagement, optimize AI search visibility, and help retailers increase sales by up to 15%. Read More
AI Automation, AI Core Technologies, AI in Marketing, AI Innovation, Artificial Intelligence (AI), Customer Experience, Edge AI, Edge Computing
MYai Robotics Launches Conversational Agentic Human AI for Sales
March 21, 2025

MYai Robotics Launches Conversational Agentic Human AI for Sales

MYai Robotics, through its division MYai Sells, has launched Conversational Agentic Human AI—a next-generation AI-powered sales assistant designed to augment sales teams, improve customer engagement, and streamline the sales process. This advanced AI agent integrates natural language understanding (NLU) and sentiment analysis, enabling businesses to enhance customer interactions while addressing sales agent retention challenges. By functioning as a sales outreach tool, web assistant, and customer engagement specialist, the Conversational Agentic Human AI helps organizations optimize revenue generation and decision-making through real-time data insights. Read More
AI Automation, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Conversational Ai, Customer Experience, Decision Intelligence
Quectel Smart Modules Integrate Volcano Engine Doubao VLM AI
March 21, 2025

Quectel Smart Modules Integrate Volcano Engine Doubao VLM AI

On March 20, Quectel Communications, a global leader in IoT solutions, announced the full integration of its smart module product line with Volcano Engine Doubao VLM (Visual Language Model), a cutting-edge multimodal AI system. This breakthrough allows IoT devices equipped with Quectel modules to seamlessly leverage AI-powered visual, text, and voice processing, enhancing automation, intelligence, and user experiences across industries. Read More
AI Automation, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience, Edge AI, IoT (Internet of Things)
NTT DATA Launches Agentic AI Services for Hyperscaler AI Technologies
March 21, 2025

NTT DATA Launches Agentic AI Services for Hyperscaler AI Technologies

NTT DATA, a global leader in digital business and technology services, has announced the launch of its Agentic AI Services for Hyperscaler AI Technologies. This suite of services empowers enterprises to adopt, build, manage, and scale AI-powered agents, driving efficiency, innovation, and enhanced customer and employee experiences. Building on its Smart AI Agent™ platform, NTT DATA aims to simplify AI adoption across industries such as banking, healthcare, and manufacturing. The service ensures seamless AI integration with hyperscaler cloud platforms, supporting AI-powered automation, compliance, and ongoing optimization. Read More
AI Automation, AI Cloud, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience
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