Cognizant & ServiceNow Launch AI-Powered Dispute Management for Mid-Market Banks

Cognizant has partnered with ServiceNow to launch an AI-powered dispute management solution designed for mid-market banks in North America. This Business Process as a Service (BPaaS) offering streamlines the dispute resolution process, enhances customer satisfaction, and helps banks reduce chargeback losses while ensuring regulatory compliance. With fragmented systems, operational inefficiencies, and high customer dissatisfaction, mid-market banks face significant challenges in dispute resolution. Cognizant’s AI-driven solution integrates ServiceNow’s dispute management technology with advanced automation, analytics, and multi-channel intake, ensuring faster, more efficient resolutions with minimal manual intervention. Read More

AI Automation, AI Core Technologies, AI in Finance, AI Innovation, Analytics, Artificial Intelligence (AI), Business Intelligence and Operations, Customer Experience, Workflow Automation

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March 28, 2025

Safe Software Unveils AI-Powered Multi-Language Support for FME

Safe Software, a leader in enterprise integration and spatial data support, has announced the upcoming launch of FME Multi-Language Availability. This AI-powered update will provide real-time translations of the FME platform and support materials, ensuring users worldwide can access the latest features in their native language. The initial release will support French, German, and Dutch, with additional languages to follow. Read More

AI Automation, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience, Large Language Models, Workflow Automation

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March 27, 2025

Cerebrum Tech: AI, IoT & Cybersecurity Innovations Transforming Industries

Cerebrum Tech, a leading innovator in Artificial Intelligence (AI), Internet of Things (IoT), and Cybersecurity, is accelerating the digital transformation of businesses worldwide. With a strong focus on cutting-edge machine learning, the company harnesses Large Language Models (LLMs), Natural Language Processing (NLP), Computer Vision, and Predictive Analytics to deliver impactful AI-driven solutions. Recognized for its strategic partnerships and global impact, Cerebrum Tech continues to push the boundaries of AI, helping businesses optimize operations, enhance customer experiences, and unlock new growth opportunities in the digital era. Read More

AI Automation, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Business Intelligence and Operations, Computer Vision, Customer Experience, Cybersecurity, IoT (Internet of Things), Machine Learning

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March 27, 2025

Octal IT Solution Revolutionizes AI Chatbots & Virtual Assistants

As businesses navigate an increasingly digital landscape, AI-powered chatbots and virtual assistants have emerged as game-changing solutions for streamlining customer engagement, automating operations, and improving efficiency. Leading the way in this transformation is Octal IT Solution, a pioneering AI chatbot development company. Octal IT Solution combines artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) to create intelligent chatbots and virtual assistants that enhance customer interactions, reduce costs, and scale business operations. Read More

AI Automation, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Business Intelligence and Operations, Customer Experience, Machine Learning, Virtual AI

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March 27, 2025

Observe.AI Unveils VoiceAI Agents to Transform Contact Center Automation

Observe.AI, a leader in AI-powered Conversation Intelligence, has announced the general availability of VoiceAI agents—a breakthrough solution that automates customer interactions across FAQs, complex multi-turn conversations, and escalations. This marks a significant shift towards an AI-driven contact center, providing enterprises with a complete AI-powered customer experience platform. Observe.AI’s VoiceAI agents, coupled with its existing Real-time Agent Assist, AutoQA, coaching, and analytics, create a unified AI solution that enhances customer interactions while delivering faster resolutions, zero wait times, and seamless human-AI collaboration. Read More

AI Assistant, AI Automation, AI Core Technologies, AI Innovation, Analytics, Artificial Intelligence (AI), Conversational Ai, Customer Experience

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March 27, 2025

Deevid.ai Unveils AI Video Generator: Transforming Content Creation

Deevid.ai, a rising leader in AI-powered creative tools, has officially launched its AI Video Generator. This cutting-edge platform enables users to generate high-quality videos from simple text prompts, images, or existing footage with minimal effort. Designed for creators, marketers, educators, and businesses, the AI Video Generator democratizes video production, eliminating the need for complex editing software or technical expertise. Read More

AI Automation, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Content Creation, Customer Experience, Video Technology

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March 26, 2025

Forethought Launches Voice AI to Revolutionize Customer Support

Forethought, a leader in agentic AI for customer support, has launched Forethought Voice, an advanced voice AI solution integrated into its multi-agent, multi-channel AI for CX platform. This innovation enables businesses to offer fully autonomous customer service over the phone, chat, email, and SMS—without decision trees, manual escalation, or human oversight. Powered by Autoflows, Forethought’s advanced agentic reasoning engine, the platform delivers context-aware, end-to-end issue resolution—handling tasks such as order tracking, account updates, and customer inquiries with natural, real-time interactions. Read More

AI Automation, AI Communications, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Conversational Ai, Customer Experience

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March 26, 2025

Algolia Launches AI-Powered Collections for Smarter Product Discovery

Algolia, a leader in AI-powered Search and Discovery, has launched AI-powered Collections, a game-changing feature designed to revolutionize how merchandisers and content curators create engaging product discovery experiences. Fully integrated into Algolia’s dashboard, Collections simplify product organization, enhance search relevance, and improve user engagement—delivering a seamless, personalized experience that drives higher conversions. By leveraging AI-driven dynamic re-ranking, Collections ensure that curated product groups stay optimized in real time, adapting to customer behavior and enterprise goals. Whether for eCommerce, media, education, or customer support, Algolia’s AI-powered Collections offer a scalable, developer-friendly solution for enhanced search and discovery. Read More

AI Automation, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Customer Experience, Digital Experience, Learning & Development, Technology and Development

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March 26, 2025

Vocodia Unveils AI Chat & Voice Platform for Developers

Vocodia Holdings Corp. is set to launch a next-generation AI communications platform designed specifically for developers and businesses. Expected to go live within 30 to 45 days, this self-service AI solution allows users to integrate AI-powered chat and voice capabilities into their websites effortlessly—without the need for complex coding. With setup times under 15 minutes, businesses can activate 24/7 AI-driven customer support and sales via chatbots and human-like AI phone agents, streamlining customer interactions and enhancing engagement. Read More

AI Automation, AI Communications, AI Core Technologies, AI Innovation, Artificial Intelligence (AI), Conversational Ai, Customer Experience, Technology and Development

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