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Customer Experience
Gladly’s Human-First AI to Star on Public TV, Redefining Customer Service
September 29, 2025

Gladly’s Human-First AI to Star on Public TV, Redefining Customer Service

Gladly, the customer experience platform powered by Customer AI, will be featured in an upcoming episode of All Access with Andy Garcia on Public Television. The segment examines why so many AI-driven service experiences leave customers frustrated—and how Gladly is taking a radically different approach. Read More
AI Assistant, AI Automation, AI in Business, AI Innovation, Artificial Intelligence (AI), Customer Experience
AI Agents Redefining the Hotel Experience
September 25, 2025

The next guest experience: how AI Agents will transform hotels

The idea of a robot greeting you at check-in might seem like something out of science fiction, but it’s rapidly becoming a commercial possibility. As the hospitality industry faces pressure to boost efficiency, deepen personalisation and stand out in a crowded market, advanced AI is set to play an important role. Thanks to rapid advancements... Read More
Advertising, Customer Experience, Digital Experience
Genesys Unveils Advanced Agentic AI Agents for Smarter Enterprise CX
September 17, 2025

Genesys Unveils Advanced Agentic AI Agents for Smarter Enterprise CX

At Xperience 2025, Genesys announced the next evolution of its Genesys Cloud™ platform, unveiling advanced agentic AI agents designed to orchestrate customer and employee experiences across enterprises. Enhancements to Genesys Cloud Copilots and Virtual Agents introduce greater autonomy, contextual awareness, and built-in support for Agent2Agent Collaboration (A2A) and Model Context Protocol (MCP), enabling organizations to scale responsible AI orchestration while maintaining enterprise governance. Read More
AI Assistant, AI Automation, AI Innovation, Artificial Intelligence (AI), Customer Experience
Genesys Expands CX Orchestration Across Enterprise with Work Automation and Associate
September 12, 2025

Genesys Expands CX Orchestration Across Enterprise with Work Automation and Associate

At Xperience 2025, Genesys unveiled major Genesys Cloud™ innovations designed to unify front- and back-office operations with AI-powered orchestration. The launch of Genesys Cloud Work Automation and Genesys Cloud Associate promises to transform how enterprises handle customer experience (CX) workflows by enabling AI agents to coordinate tasks across departments and partner with employees to drive efficiency and loyalty. Read More
AI Automation, AI in Business, AI Innovation, Artificial Intelligence (AI), Customer Experience, Workflow Automation
NielsenIQ Adds AI-Powered Shopper Voice to GfKnewron Consumer Platform
September 5, 2025

NielsenIQ Adds AI-Powered Shopper Voice to GfKnewron Consumer Platform

At this year’s IFA in Berlin, NielsenIQ (NIQ) is making a pitch to brands and retailers: stop guessing why shoppers behave the way they do. The consumer intelligence firm has enhanced its GfKnewron® Consumer platform with AI-Powered Shopper Voice, an upgrade that turns raw shopper comments into structured insights for better decision-making. Read More
AI Automation, AI in Marketing, AI Innovation, Artificial Intelligence (AI), Business Intelligence, Customer Experience, Virtual AI
Ginkgo Active Reinvents Preventive Health with AI-Powered “Virtual Health Island”
August 19, 2025

Ginkgo Active Reinvents Preventive Health with AI-Powered “Virtual Health Island”

Wellness apps are a dime a dozen. Step counters, meditation trackers, nutrition planners—the app stores are littered with single-purpose tools that rarely stick. Ginkgo Active thinks it has a better idea: a unified platform that fuses physical training, mental wellness, and social connection into one evolving, AI-powered experience. Read More
AI Automation, AI Innovation, Artificial Intelligence (AI), Customer Experience, Virtual AI
Qualtrics and Stanford Health Care Build AI Agents to Transform the Patient Experience
August 18, 2025

Qualtrics and Stanford Health Care Build AI Agents to Transform the Patient Experience

Qualtrics, the company that created the experience management (XM) category, is bringing artificial intelligence deeper into healthcare with the help of Stanford Health Care. The two organizations have expanded their collaboration to develop AI agents that turn predictive insights into real-time, targeted actions—designed to free up clinicians from administrative tasks and preserve what matters most: the provider–patient relationship. Read More
AI Assistant, AI Innovation, Artificial Intelligence (AI), Customer Experience
Cognigy and TeKnowledge Partner to Accelerate Global Rollout of Agentic AI Customer Service Solutions
July 25, 2025

Cognigy and TeKnowledge Partner to Accelerate Global Rollout of Agentic AI Customer Service Solutions

In a move aimed squarely at bridging the gap between AI vision and execution, Cognigy, a global leader in AI-powered customer service automation, today announced a strategic partnership with TeKnowledge, a tech services provider specializing in artificial intelligence, customer experience (CX), and cybersecurity. The alliance is designed to help enterprises deploy personalized, autonomous AI Agents across both voice and digital channels—at scale and with speed. Read More
AI Automation, AI Core Technologies, Artificial Intelligence (AI), Customer Experience
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