Zendesk Named Strong Performer in Forrester Wave 2026

Zendesk Scores Strong Performer in Forrester Wave, Doubles Down on AI-First Customer Service

Customer experience software provider Zendesk has been named a Strong Performer in The Forrester Wave: Customer Service Solutions, Q1 2026, a recognition the company says validates its aggressive shift toward AI-powered service platforms. The evaluation, conducted by research firm Forrester, assesses leading customer service vendors across categories including service management, operations, and quality oversight. Zendesk…

Read More: Zendesk Scores Strong Performer in Forrester Wave, Doubles Down on AI-First Customer Service
Smartcat Report: AI Workflows Drive Enterprise Content ROI

98% of Enterprises Face Content Surge: Smartcat Report Says Workflow AI—Not Task AI—Drives Real ROI

Global enterprises are drowning in content—and most are turning to AI to stay afloat. But according to new research from Smartcat, simply deploying AI tools isn’t enough. The companies seeing real returns are the ones rebuilding their content operations around AI-powered workflows. That’s the core takeaway from the company’s new research report, The 2026 State…

Read More: 98% of Enterprises Face Content Surge: Smartcat Report Says Workflow AI—Not Task AI—Drives Real ROI
NICE Wins Enterprise Connect 2026 CX Innovation Award

NICE Wins Enterprise Connect 2026 Award for AI Agents Built Directly From Enterprise Data

Customer experience software provider NICE Ltd. has taken home Best Innovation for Customer Experience at the Enterprise Connect 2026 conference, thanks to a new AI capability that can identify, build, and deploy enterprise AI agents directly from customer interaction data. The award recognizes technologies that significantly advance customer engagement through measurable business impact. In NICE’s…

Read More: NICE Wins Enterprise Connect 2026 Award for AI Agents Built Directly From Enterprise Data
Vibrint Appoints Chris Oliver GM

Vibrint Names Chris Oliver GM of Products to Accelerate National Security Solutions

Vibrint, a leader in defense technology solutions, has appointed Chris Oliver as General Manager of Products. Oliver will oversee planning, operations, and growth for Vibrint’s national security-focused product portfolio, aiming to accelerate delivery of mission-ready solutions. “Chris brings deep experience supporting national security missions and understands what it takes to deliver solutions that are both…

Read More: Vibrint Names Chris Oliver GM of Products to Accelerate National Security Solutions
Invisible Technologies Acquires WeCP to Enhance AI Training

Invisible Technologies Acquires WeCP to Boost AI-Driven Expert Assessment and Training

Invisible Technologies has announced an agreement to acquire WeCP, an AI-native technical assessment and intelligence platform known for its rigorously validated evaluation frameworks. The move strengthens Invisible’s capabilities in high-precision AI training and expert evaluation across complex domains. As AI systems become increasingly integrated into engineering, healthcare, finance, and other advanced industries, the quality of…

Read More: Invisible Technologies Acquires WeCP to Boost AI-Driven Expert Assessment and Training
Socure Appoints Colton Pond as CMO to Drive Global Growth

Socure Names Colton Pond as CMO to Drive Global Marketing for AI-Powered Identity Platform

Socure, the leader in AI-powered identity and risk intelligence, has appointed Colton Pond as Chief Marketing Officer. Pond will oversee Socure’s global marketing strategy as the company continues its 50%+ annual growth and expands adoption of its AI-driven platform, RiskOS™, across multiple verticals. Pond brings a proven track record scaling high-velocity technology companies. Most recently,…

Read More: Socure Names Colton Pond as CMO to Drive Global Marketing for AI-Powered Identity Platform
Cyware Named to Forbes Best Startup Employers 2026 List

Cyware Lands on Forbes’ Best Startup Employers 2026 List Amid Rising Demand for AI-Driven Cybersecurity

Cyware, a cybersecurity firm specializing in AI-powered threat intelligence and security automation, has been named to the Forbes America’s Best Startup Employers list, highlighting the company’s rapid growth and employee-focused culture amid booming investment in AI-driven security technologies. The ranking, compiled by Forbes in partnership with Statista, evaluates privately held U.S. startups based on employer…

Read More: Cyware Lands on Forbes’ Best Startup Employers 2026 List Amid Rising Demand for AI-Driven Cybersecurity
QBSS Rebrands as ContinuServe for Unified Business Services

QBSS Rebrands as ContinuServe to Deliver Unified Finance, HR, and IT Services for Midmarket Firms

Quatrro Business Support Services is consolidating its brand portfolio under a single identity: ContinuServe. The move unifies services previously delivered under QBSS, ContinuServe, and USWired into one integrated brand aimed at midmarket organizations seeking fewer vendors and tighter operational alignment across back-office functions. The rebrand reflects a strategic shift after years of acquisitions and service…

Read More: QBSS Rebrands as ContinuServe to Deliver Unified Finance, HR, and IT Services for Midmarket Firms
DHI Group to Present at iAccess Alpha Virtual Spring Conference

DHI Group to Present at iAccess Alpha Virtual Best Ideas Spring Investment Conference 2026

DHI Group, Inc. (NYSE: DHX), a leading provider of specialized career platforms for technology and cybersecurity professionals, announced that its executive team will participate in the iAccess Alpha Virtual Best Ideas Spring Investment Conference 2026, held March 10–11, 2026. CEO Art Zeile and CFO Greg Schippers are scheduled to present on March 10, sharing insights…

Read More: DHI Group to Present at iAccess Alpha Virtual Best Ideas Spring Investment Conference 2026

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