Zendesk Scores Strong Performer in Forrester Wave, Doubles Down on AI-First Customer Service
Customer experience software provider Zendesk has been named a Strong Performer in The Forrester Wave: Customer Service Solutions, Q1 2026, a recognition the company says validates its aggressive shift toward AI-powered service platforms. The evaluation, conducted by research firm Forrester, assesses leading customer service vendors across categories including service management, operations, and quality oversight. Zendesk…
