Insights and Reports

Bell Integration was named the 2026 Implementation Partner of the Year by NICE, the firm behind CXone Mpower, its AI‑centric customer‑experience suite. The award, announced on April 1, 2026, spotlights Bell’s role in helping large organizations adopt and operationalize AI tools that automate and personalize contact‑center interactions. Why the accolade matters NICE’s CXone platform combines cloud‑based contact‑center…

New appointments signal a strategic shift toward data‑driven services and expanded market reach for the pest‑control firm. Jon Chiazzese takes the helm Chiazzese brings over 20 years of cross‑functional leadership experience, spanning operations, field services, and consumer‑oriented businesses. Prior to his appointment, he served as Aptive’s chief operating officer, where he helped steer the company through a…

Why the appointment matters Xoriant’s board addition is more than a symbolic nod to AI expertise; it places a leader who has overseen the infrastructure that powers Microsoft’s most widely used generative‑AI services directly into the company’s strategic decision‑making. Van Vliet’s portfolio includes the model‑training and inference layers that support Azure Foundry Models, a core component…