Customer experience automation is heating up—fast. The next wave isn’t chatbots, digital avatars, or scripted IVR trees. It’s real-time AI voice agents that sound natural, react instantly, and can juggle millions of calls across unpredictable networks.
Cresta, one of the fastest-rising players in customer experience AI, is pushing deeper into multilingual service with the launch of Real-Time Translation and a suite of global-ready AI capabilities. The updates mark Cresta’s biggest leap yet toward building a platform where human agents and AI agents can serve any customer, in any language, across any channel—without staffing dozens of specialized language teams or juggling external translation tools.
Agora, Inc. (NASDAQ: API), the real-time engagement (RTE) platform known for powering live video and conversational AI, has partnered with Akool, a fast-rising player in AI-driven video and avatar tech, to bring streaming avatars into Agora’s ecosystem. The result? Developers can now drop lifelike, expressive avatars into chat, video, and voice applications with just a few lines of code.
In the age of AI-driven sales engagement, speed, scale, and seamless communication are everything. Orum, the AI Conversation Engine built for revenue teams, has found its backbone in Vonage, a part of Ericsson (NASDAQ: ERIC)—integrating Vonage’s Voice and Video APIs to power millions of calls, deliver real-time coaching, and accelerate its global expansion.
Ingram Micro (NYSE: INGM) is moving from distribution powerhouse to AI innovation leader. The company today announced the Sales Briefing Assistant, its first enterprise-grade AI Agent built within the patented Ingram Micro Xvantage AI Factory, powered by Google’s Gemini large language models.
As AI chatbots increasingly replace Google as the public’s go-to source of information, a new kind of visibility battle is emerging—and Percepto Digital wants to make sure its clients win it.
China’s Central Academy of Fine Arts (CAFA), widely regarded as the country’s premier art institution, has launched an AI-powered chatbot on its CAFA Global website, becoming the first art academy in China to leverage AI for international engagement.
Boost.ai is taking enterprise voice AI to the next level. The company today announced major upgrades to its Conversational AI platform, designed to deliver natural, human-like interactions while meeting enterprise-grade reliability and compliance standards.
Kolo AI, a next-generation AI startup, has officially launched out of stealth, introducing the industry’s first truly cross-platform AI assistant that integrates SMS, mobile app, and web interfaces with seamless conversation syncing and self-tuning personalization.
