AI Customer Experience Needs Trust to Scale

AI is the Judgement-Free Customer Service Offering, If Done Right

By Janet Vito, SVP of Marketing at Cyara As AI becomes further engrained in our lives, it’s not only become a part of everyday work, but also a trusted tool for interactions that would feel awkward, sensitive, or emotionally uncomfortable with another person.  To better understand how this shift is affecting customer experience, we recently surveyed…

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Qlik‑ServiceNow AI‑Powered Workflows Boost Enterprise Insight

Qlik and ServiceNow Unite to Embed Trusted Context in AI‑Powered Workflows

Qlik and ServiceNow Partner to Bring Trusted Enterprise Context into AI‑Powered Workflows – In a joint announcement that could reshape how large enterprises automate decision‑making, Qlik and ServiceNow revealed a new integration that layers governed data, analytics and generative AI directly onto ServiceNow’s workflow engine. The collaboration promises to move insight from siloed BI tools…

Read More: Qlik and ServiceNow Unite to Embed Trusted Context in AI‑Powered Workflows
Specialized AI Is Transforming Enterprise Use

From Hype to Precision: The Rise of Specialized AI in the Enterprise

There’s a clear shift from general-purpose AI to more specialized enterprise models. What’s driving this transition, particularly in the context of language and translation?  We’re seeing a natural maturity curve in AI. General-purpose models have proven what’s possible, but they weren’t designed for high-stakes enterprise use. In language and translation, the gap becomes obvious very…

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Moovila AI Automation Platform Secures Spot on CRN AI 100

Moovila Earns Spot on CRN AI 100, Highlighting Its AI Automation Platform for MSPs

Moovila Earns Spot on CRN AI 100, Highlighting Its AI Automation Platform for MSPs – The Charleston‑based AI‑driven project automation platform for managed service providers (MSPs) was named to the 2026 CRN AI 100 list in the AI Software category, marking its second consecutive appearance on the influential channel‑industry ranking. CRN’s AI 100 list is widely viewed as a barometer…

Read More: Moovila Earns Spot on CRN AI 100, Highlighting Its AI Automation Platform for MSPs
AI Productivity Gap Is Reshaping HR Strategy

The New HR Mandate: Closing the AI Productivity Gap

Q1. How is AI changing the way HR leaders think about employee productivity and performance? AI is shifting productivity from something that’s measured after the fact to something that can be understood and improved in real time. What’s most important for HR leaders is that this isn’t just about automation, it’s about visibility. With the…

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Connected TV Ads Open to Every Budget

From Agency to Self-Serve: David Naffis on Opening TV Advertising to Every Budget

David Naffis is the Co-Founder and CEO of Adwave, a CTV advertising platform built for small businesses. Adwave makes it possible to create professional commercials and run targeted TV campaigns without agencies, lengthy contracts, or large budgets. 1. Self-serve platforms reshaped search, social, and display advertising over the past fifteen years. Why has broadcast-quality TV been the…

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Semiconductor Revenue to Top $1.3T in 2026

Gartner Forecasts Worldwide Semiconductor Revenue to Exceed $1.3 Trillion in 2026

STAMFORD, Conn., April 8, 2026 — Global semiconductor revenue is projected to exceed $1.3 trillion in 2026, exhibiting the highest growth in the last two decades, according to Gartner, Inc., a business and technology insights company. “Amid high demand for AI processing, data center networking and power, and memory price inflation (memflation), the semiconductor industry…

Read More: Gartner Forecasts Worldwide Semiconductor Revenue to Exceed .3 Trillion in 2026
AI Governance: What Boards Must Understand

What Effective Board Oversight Looks Like in the Age of AI’

What boards still need to get right on AI During a recent visit to Australia, Dottie Schindlinger, Executive Director of the Diligent Institute, shared her thoughts on how boards are grappling with the opportunities and risks created by AI. From governance and ROI to cyber risk and the use of AI tools in the boardroom…

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Enverus ONE AI Platform Launch – Enterprise‑Ready Automation

Enverus Rolls Out ONE: A Governed AI Execution Layer Tailored for the Energy Sector

Enverus, the long‑standing data and analytics provider for the energy industry, announced the release of Enverus ONE, a governed artificial intelligence platform designed to serve as the execution backbone for energy‑focused enterprises. The product, which went live on April 7, 2026, aims to replace fragmented, manual processes with a unified environment that can ingest proprietary data,…

Read More: Enverus Rolls Out ONE: A Governed AI Execution Layer Tailored for the Energy Sector

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