AI‑driven service desks are reshaping enterprise software economics A fresh analysis from Automation Anywhere, the firm behind Agentic Process Automation (APA), reveals that its purpose‑built AI agents are dramatically altering the cost structure of IT service management (ITSM). The study, which examined millions of tickets across more than 70 enterprise deployments, found that the AI…
STAMFORD, Conn., April 6, 2026 — By 2028, over half of all enterprises will stop paying for assistive intelligence (such as copilots and smart advisors) and instead will favor platforms that commit to workflow results, according to Gartner, Inc. a business and technology insights company. In this emerging model, humans move from completing work with…
When it comes to industry events, engagement used to mean attendees showing up, scanning their badge, and sitting through sessions. That bar has significantly elevated. Across industries, people arrive expecting events to feel relevant, interactive, engaging, personalized, and intentional. They also expect the experience to continue after they leave, with follow-up that reflects what they…
NRF has always offered a collaborative space for retailers, technology providers, and enterprise decision makers alike, and this year was no different. While new ideas, exciting partnerships, and big purchasing decisions often begin at the annual event in January, just one, high-impact moment isn’t enough to build lasting relationships in today’s experiential environment. While flashy…
Jotform has rolled out a native plug‑in for OpenAI’s ChatGPT that lets users create, edit, and retrieve form data without ever leaving the chat interface. Announced on March 31, 2026, the integration leverages generative AI to translate plain‑language instructions into fully‑featured online forms and to surface response data in an organized table—all within a conversational flow. What…
1. Komerz has made two acquisitions in under 60 days with Pathformance in February and Glassbox in March. What’s the strategic logic behind moving that fast? Today’s industry is moving faster than the traditional agency model can adapt, and brands are telling us they can’t wait another three years for holding companies to figure out…
Despite years of ambitious promises from companies like Tesla and Waymo, fully autonomous vehicles (AVs) – cars that can handle any situation without human input – remain out of reach. Most AVs today operate with limited autonomy and require human oversight, especially in unpredictable conditions. That may be starting to change. A new generation of…
Artificial intelligence has moved from experimental technology to operational infrastructure across nearly every industry. As a result, governments around the world are racing to define regulatory frameworks that address issues like algorithmic transparency, ethical data usage, and AI-driven decision-making. For companies building or integrating AI systems, this wave of regulation presents more than a compliance…
Can emerging AI technology become a differentiator on the trading desk? Trading has become a focus for innovation within the investment industry. The trading desk has been applying tech to address trading and operational efficiency challenges, market complexity, and keeping ahead of compliance and regulatory rules globally. One technology, artificial intelligence (AI), stands to become…
