Supply chains may be the backbone of modern commerce, but much of the actual logistics work is still stuck in the Stone Age of spreadsheets, phone calls, and email chains. Enter BackOps AI, a startup that just raised $6 million in seed funding to drag supply chain ops into the automation era—without requiring a complete tech overhaul.
Led by Construct Capital, with participation from Gradient and 10VC, the round brings BackOps’ total funding to $8 million in under a year, signaling growing demand for no-friction, AI-powered automation in logistics.
From Inbox to Integration—with AI
At the heart of BackOps AI is Relay, a lightweight, integration-friendly platform that automates tedious operational tasks across supply chain environments. Think status updates, shipping method changes, claims resolution, or multi-system coordination—stuff that usually eats up hours and drains ops teams.
What makes BackOps different? It doesn’t try to replace your entire stack. Instead, it works with it. By integrating directly with Slack, email, ERPs, and WMS tools, Relay automates workflows without a heavy IT lift—no rip-and-replace, no six-month implementation nightmares.
“Logistics operations are the heartbeat of every product-driven business, yet they remain shockingly manual,” said Sean McCarthy, co-founder and CEO of BackOps AI. “We started BackOps to change that.”
This “meet you where you work” approach is already resonating with customers—especially in warehousing and industrial supply chains—where teams are hungry for ways to automate without adding more software headaches.
What’s Next: From Reactive to Predictive
Today, Relay focuses on automating reactive, repetitive tasks, but BackOps has bigger plans. Upcoming product updates will add:
- Predictive analytics to spot operational risks before they bottleneck the system
- Workflow suggestions that highlight what should be automated next
- Deeper integrations with transportation and warehouse platforms for end-to-end visibility
The long-term vision? Shift logistics from manual fire-fighting to self-optimizing operations.
Why It Matters
While AI has flooded sectors like customer support and content creation, logistics automation is still early-stage and underserved—even as global supply chains grow increasingly complex. BackOps is betting that the answer isn’t just more dashboards or clunky legacy integrations, but a smarter, layered AI platform that works with what teams already use.
“The opportunity to bring intelligent automation to such a massive and underserved industry is enormous,” said Rachel Holt, General Partner at Construct Capital.
That opportunity is already turning heads. BackOps’ growth has been fueled largely by customer referrals and real ROI, with early adopters reportedly saving hours per week and drastically reducing error-prone manual steps.
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