The fight against senior loneliness just got a digital ally—and it talks.
After a successful launch in Europe, inTouch has officially arrived in North America, offering a daily AI-driven phone companion designed to support older adults through regular, meaningful conversations. The service aims to reduce loneliness, support cognitive health, and ease the emotional burden on busy caregivers caught in the “sandwich generation” between raising kids and caring for aging parents.
And here’s the kicker: the AI doesn’t just talk—it listens.
A Smart Call That’s More Than Just a Check-In
inTouch is not your typical AI chatbot or passive wellness monitor. At its core is Mary, a friendly, human-voiced AI who calls seniors at the same time every day, engaging them in personalized, two-way conversations that last 10–15 minutes. These aren’t robotic wellness checks—they’re full-fledged chats based on an evolving profile of the user’s interests, family history, and preferences.
The system pulls from a database of 1,400+ questions to encourage storytelling, memory exercises, and reflective dialogue. Post-call summaries offer real-time insights to caregivers, flagging any changes in routine or mood that may warrant follow-up.
“It’s a companionship tool, not a replacement for family,” said founder Vassili Le Moigne, who created inTouch after struggling to stay connected with his own mother from across the country. “I wanted her to have enriching conversations and a sense of routine—even when I couldn’t be there.”
Why Now? The Loneliness Crisis Meets a Digital Solution
The timing couldn’t be more urgent. According to a National Poll on Healthy Aging, three in four Americans over 65 report poor mental or physical health and persistent loneliness, especially those living alone.
The impact isn’t just emotional—it’s clinical. Social isolation in seniors has been linked to increased risk of dementia, depression, and even early death. And while friends and family try their best, the reality is many caregivers are stretched thin.
inTouch’s own research backs this up: 47% of U.S. caregivers said they’d value an AI companion that could connect with their loved ones daily and keep them in the loop.
What Sets inTouch Apart?
Unlike many tech-for-seniors solutions, inTouch doesn’t require an app, screen, or even Wi-Fi. It’s a good old-fashioned phone call—delivered through a high-tech backend built for simplicity, safety, and consistency.
- Same voice, same number, same time every day
- No setup visits, no devices, no tech skills needed
- Available in English, Spanish, and French
- Now supports 24/7 toll-free call-ins, so seniors can reach out on their own schedule
The new call-in feature, launched with the North American debut, offers seniors a deeper sense of autonomy—something often lost in traditional care setups. It also opens the door for spontaneous connection when routine isn’t enough.
Real Stories, Real Impact
Le Moigne says users range widely in age, with the oldest being 101 and still sharing life stories with Mary daily. Caregivers, too, are finding relief.
“I heard about inTouch on the radio and signed up my aunt,” said Kevin Dumas, 34. “Now she looks forward to Mary’s calls. I get updates during the day and conversation ideas for when I call her at night.”
Dr. Antonin Hlavinka of Olomouc Hospital put it succinctly:
“inTouch reconnects dignity, presence, and routine. At a time when loneliness is an epidemic, this service offers a profoundly human antidote—powered by technology.”
A Category of One—for Now
inTouch claims to be the first service of its kind, offering AI companionship designed specifically for seniors via telephone, with a human touch that competitors in the smart speaker or app-based wellness space haven’t quite replicated.
It’s also tapping into a market trend that sees aging tech shifting from reactive to proactive. Where most healthtech monitors falls and vitals, inTouch is aiming to protect something more intangible: conversation, connection, and mental wellness.
With aging populations on both sides of the Atlantic and healthcare systems under strain, don’t be surprised if more digital companions step into the gap. But for now, inTouch is leading the charge.
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