Workato, a leader in Enterprise Orchestration, has announced its acquisition of DeepConverse, a Generative AI-driven support automation platform. This strategic move enhances Workato’s AI-powered automation offerings, strengthening its capabilities in search AI, customer support automation, and agentic orchestration. By integrating DeepConverse’s AI-driven platform, Workato aims to revolutionize customer service automation, offering enterprises seamless AI-powered search and support capabilities. This acquisition also accelerates the development of AgentX Support™, a next-gen customer support application designed to enhance AI-driven interactions.
DeepConverse: AI-Powered Support Automation
Founded in 2016, DeepConverse specializes in AI-driven customer support solutions, empowering enterprises to:
- Automate customer service workflows using conversational AI.
- Enhance AI search capabilities for real-time, contextual insights.
- Improve response times with intelligent AI agents.
- Reduce support costs by streamlining self-service options.
DeepConverse’s technology enables organizations to provide seamless AI-driven experiences, allowing customers to find answers faster and perform automated tasks efficiently.
“Partnering with Workato at this point in DeepConverse’s journey is the perfect opportunity for both companies to deliver unprecedented value to our growing customer base.” – Ramesh Dommeti, CEO, DeepConverse
Workato’s Vision: AI-Driven Orchestration for the Future
By acquiring DeepConverse, Workato aims to transform enterprise automation by:
- Enhancing AI-powered support solutions with integrated search AI.
- Accelerating AI agent adoption for enterprise workflows.
- Introducing AgentX Support™, a new app enabling businesses to embed search and AI-driven support on customer service platforms.
- Expanding enterprise AI orchestration, allowing teams to integrate AI seamlessly into their operations.
“Combining DeepConverse’s expertise in Search AI and AI Support Agents with Workato’s leading orchestration capabilities, we plan to offer our customers more powerful, seamless, and transformative value.” – Vijay Tella, CEO, Workato
AgentX Support™: Transforming Customer Support with AI
AgentX Support™, part of Workato’s AgentX Applications, allows businesses to:
- Embed AI-powered search & automation on support websites.
- Provide real-time AI-driven insights to customers.
- Reduce operational workload for support teams.
- Deliver seamless self-service experiences, improving customer satisfaction.
Workato: A Leader in Enterprise Automation
Recognized as a Leader in the 2024 Gartner® Magic Quadrant™ for iPaaS, Workato is dedicated to:
- End-to-end business process orchestration.
- Operationalizing AI across enterprises.
- Providing a low-code, no-code platform for IT and business teams.
- Ensuring enterprise-grade security, governance, and scalability.
With the acquisition of DeepConverse, Workato solidifies its position as an AI-driven automation leader, offering next-generation AI-powered orchestration and customer support automation.
The integration of DeepConverse’s AI-powered automation with Workato’s Enterprise Orchestration platform marks a major milestone in the evolution of AI-driven enterprise solutions. As businesses seek more efficient, AI-powered workflows, Workato continues to push the boundaries of automation, AI search, and intelligent customer support.
