Way.com, the tech-enabled platform known for parking, insurance, and vehicle services, has unveiled its AI-powered Repair & Maintenance platform, a first-of-its-kind solution that merges shop automation with direct access to over 10 million car owners. The platform promises to streamline daily shop operations while driving new business to local repair centers.
Traditional shop management systems focus on internal operations—appointments, invoices, and inventory—but rarely address customer acquisition. Way’s new platform changes that by connecting repair shops directly with drivers and fleet owners who already rely on Way for services ranging from parking and car washes to insurance and roadside assistance.
“Most shop software only helps you manage what’s already inside your bays. We go a step further. We fill them to increase your profits,” said Arnold Gold, EVP of the Repair & Maintenance Division at Way. “With this new platform, we’re giving repair shops the AI-enabled tools to run the business efficiently as well as access to our 10+ million customer base.”
Early Adoption Shows Promise
Mike Singh, owner of Hi-Tech Muffler in Stockton, CA, shared early results: “My team has saved hours using the Technician app to manage repair orders, and they don’t even need to leave the vehicle being worked on. We’re excited to be extending our partnership with Way to grow our business and look forward to transferring four more shops to the tool.”
The platform is already delivering tangible operational benefits while expanding the customer pipeline for small and mid-sized repair shops.
AI That Simplifies Shop Operations
Way Repair incorporates a range of AI-driven tools designed to reduce overhead, save time, and enhance customer experience:
- AI Voice Agent: Acts as a virtual Service Advisor, handling incoming calls, scheduling appointments, and providing status updates—almost indistinguishable from a human.
- Instant Estimates & Digital Invoices: Proprietary parts and labor intelligence provides accurate quotes in seconds.
- CRM & Loyalty Integration: Connects to Way+ benefits to drive repeat visits and improve lifetime customer value.
- Inventory Sync: Automatic updates on stock levels reduce manual tracking and prevent shortages.
- Analytics & Insights: Dashboard delivers actionable insights on revenue, retention, and local demand.
By combining automation with actionable insights, the platform allows shop owners to focus on repairs rather than administrative tasks, while driving growth through customer acquisition.
Giving Local Shops a National Advantage
Way’s ecosystem offers a unique value proposition: local repair shops gain access to scale and technology that was previously available only to large service chains, without losing the personal touch.
“By combining customer acquisition, automation, and AI assistance in one platform, Way is redefining what a shop management system can be,” Gold added.
With millions of drivers in its network, Way is positioning its Repair & Maintenance platform as a game-changer for small and mid-sized shops, enabling them to compete with larger chains while operating more efficiently.
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