Amdocs, a global leader in software and services for communications and media companies, has partnered with Google Cloud to introduce Network AIOps. This AI-driven solution aims to revolutionize how telecommunications companies manage, optimize, and maintain 5G network ecosystems. Leveraging Google Cloud’s Vertex AI and BigQuery, Network AIOps will automate complex network operations, enhance service reliability, and improve customer experiences.
Challenges in 5G Network Management
Communications service providers are under growing pressure to:
- Reduce operational costs while maintaining high service standards.
- Enhance network resiliency in increasingly complex 5G environments.
- Extract actionable insights from vast amounts of network data.
- Integrate and manage diverse vendor equipment in cloud-native architectures.
To address these challenges, CSPs are migrating to distributed, cloud-based 5G networks. However, this shift introduces complexities, such as real-time optimization needs, data extraction, and architecture management.
Amdocs Network AIOps: AI-Driven 5G Network Optimization
Amdocs Network AIOps is built on Google Cloud AI infrastructure—including Cloud Storage, Dataflow, Dataproc, BigQuery, and Vertex AI—offering a scalable and reliable solution for network optimization.
Core Capabilities of Amdocs Network AIOps
- AI-Driven Insights
- Uses BigQuery, Vertex AI, and Gemini models for predictive analytics and root-cause analysis.
- Helps CSPs proactively manage networks and reduce incident resolution times.
- Automated Workflows
- Automates routine tasks like network configuration, performance optimization, and incident remediation.
- Reduces human intervention, minimizing errors and increasing operational efficiency.
- Closed-Loop Automation
- Continuously learns from historical data and network actions.
- Improves network accuracy and efficiency over time.
- Predictive Maintenance
- Uses machine learning algorithms to predict network failures before they occur.
- Minimizes downtime, enhancing network resiliency and lowering operational costs.
The Future of AI-Powered Telecom Networks
According to Angelo Libertucci, Global Industry Lead for Telecommunications at Google Cloud, this collaboration will accelerate the adoption of AI-driven automation. By combining Google Cloud’s AI and data solutions with Amdocs’ telecom expertise, CSPs can build, manage, and scale next-generation 5G networks more effectively.
The launch of Amdocs Network AIOps marks a significant step toward AI-driven 5G network optimization. By leveraging Google Cloud’s AI infrastructure, CSPs can reduce costs, improve efficiency, and enhance customer experiences through intelligent automation. As 5G networks continue to evolve, AI-powered solutions like Network AIOps will be critical in ensuring resilient and high-performing telecom infrastructure.
