Over the past 18 months, AI in the contact center has moved from proof-of-concept experimentation to a strategic mandate—and CX leaders are under pressure to prove value fast. At Five9 CX Summit 2025, the company introduced a slate of upgrades to its Genius AI suite designed to bridge one of the industry’s biggest gaps: the fragmentation between routing, analytics, quality management, and digital engagement.
That’s the central tension in Invoca’s new Marketing AI Impact Report, which reveals a widening disconnect between how marketers perceive AI’s role in the buying journey and how customers actually experience it. While 86% of marketers insist AI is improving the customer experience, just 35% of consumers agree.
For decades, Solace has been the quiet infrastructure company powering some of the world’s most demanding, data-intensive operations. Now, with agentic AI moving from hype to implementation, the company is stepping directly into the spotlight. Solace today unveiled a revamped Partner Program designed to help consulting, integration, and technology partners capitalize on what may be the most consequential shift in enterprise computing since cloud adoption.
Good communication has always been an unofficial job requirement—right up there with “works well under pressure” and “comfortable with ambiguity.” But in an age of AI-driven workflows, global teams, and hybrid work rhythms, communication is no longer a soft skill; it’s infrastructure. And Pearson, together with Microsoft, wants to harden that foundation.
CloudX marked its eighth anniversary with two major milestones designed to accelerate AI accessibility for businesses of all sizes: the launch of its AI Lab Model, a new framework for rapid AI adoption, and the achievement of a 100% AI-certified workforce spanning more than 300 employees.
The AI boom has turned GPUs into the most coveted silicon on the planet—yet a surprising portion of them are sitting idle. Not because they lack demand, but because the world’s newly built AI factories (from hyperscalers to colocation giants) can’t feed them enough power. Utilization rates of 30–50% have quietly become the norm. And in today’s AI economics, idle GPUs might as well be burning cash.
FutureDial—the quiet backbone behind hundreds of millions of refurbished and reconditioned mobile devices—just expanded its global footprint in a way that signals where the entire device processing industry is headed next. Fresh off winning the 2025 Mobile Disrupt Innovation Award, the company announced new Global Solution Centers in Europe and Asia, modeled after its long-running automation hubs in Dallas and Sunnyvale.
When quantum computing finally enters its practical era, it won’t arrive quietly—and it certainly won’t arrive alone. Denmark’s DCAI, the AI infrastructure company behind the country’s flagship Gefion supercomputer, is betting that quantum will rise alongside AI, not replace it. Today, the company announced support for NVIDIA NVQLink, a new open reference architecture built to connect classical GPU supercomputers with quantum processing units (QPUs) at blisteringly high speeds.
Workday is doubling down on Europe’s escalating demand for AI—just not the kind that casually tosses data across borders. At Workday Rising EMEA, the company unveiled the Workday EU Sovereign Cloud, a region-specific deployment designed to let EU customers tap into Workday’s AI-powered HR and finance suite without compromising data residency, regulatory compliance, or operational control.
