AUCKLAND, New Zealand – Sept. 30, 2026 – Zebra Technologies Corporation (NASDAQ: ZBRA), a global leader in digitising and automating workflows to deliver intelligent operations, today announced that Spex Ltd., a member of the Medifab Global Group, has modernised its warehousing and fulfilment operations with Zebra’s radio-frequency identification (RFID) solutions, improving picking efficiency by more than 50% while paving the way for near-perfect dispatch accuracy.
A leading New Zealand-based medical equipment manufacturer, Spex builds wheelchair accessories, rehabilitation tools, and mobility solutions that provide freedom to individuals with mobility challenges. For over three decades, the company managed picking and dispatch with a manual barcode scanning system, checklists, and paper order sheets. Without verifiable proof of dispatch on paper records, any missing item claims could result in automatic and costly product replacements.
However, as order volumes, product ranges, and international sites expanded, the complexity of its fulfilment operations grew. This created a critical need for a streamlined picking and dispatch process with automated verification and real-time asset visibility.
To resolve this challenge, Spex worked with Zebra and their implementation partner, Synergic Technologies to implement a complete RFID solution. On the warehouse floor, the company deployed Zebra’s MC3300 RFID series mobile computers for picking, ZT400 Series industrial printers for shipping labels, and FX9600 fixed RFID readers to scan shipments. The entire solution is tied together by Zebra’s MotionWorks™ enterprise software, which collects data to create an automated, real-time inventory ecosystem.
This integrated solution empowers a connected frontline from picking to final dispatch. Workers use MC3300 mobile devices to locate items instantly, before printing shipping tags on ZT400 printers. Finally, a nesting station equipped with the FX9600 reader performs a 10-second completeness check, automatically updating the ERP system.
“By reducing 15-minute picking tasks to five minutes, Zebra’s RFID solutions have cut our picking times by over 50% while helping us achieve near-perfect dispatch accuracy,” said Shaun McDonald, Integrations Engineer, Spex Ltd. “This has reinforced the trust our customers place in us to deliver every order correctly, giving us absolute certainty without sacrificing efficiency and speed.”
The combined strength of Zebra’s RFID hardware and MotionWorks™ software has driven a noticeable improvement in traceability and customer service. Spex can easily investigate quality issues, manage recalls, and trace items as every product’s movement is recorded to create accurate serial and lot histories. The company can now also verify exactly what was shipped and when, resolving customer queries faster and eliminating unnecessary product replacements.
“Equipping a connected frontline with RFID technology is essential for modern manufacturers facing growing delivery pressures,” said Brian Van Ginkel, Country Manager for New Zealand, Zebra Technologies. “Spex’s success is a powerful example of how real-time inventory visibility empowers workers to modernise operations and deliver reliable service to the customers who depend on their mobility solutions the most.”
