SoundHound AI, a leader in voice artificial intelligence, has partnered with Allina Health to introduce “Alli,” an AI agent designed to enhance patient engagement and streamline healthcare operations. Powered by SoundHound’s Amelia conversational AI platform, Alli integrates directly with Allina Health’s electronic medical records, enabling instant caller authentication and empowering patients to manage appointments and more — all without long wait times.
1. Seamless AI-Powered Patient Engagement
- Alli answers calls in Allina Health’s Customer Experience Center, reducing wait times and improving call efficiency.
- The AI agent authenticates callers instantly by connecting with electronic medical records, accelerating access to care.
- Patients can manage appointments, with plans to add medication refills, doctor and location searches, and answers to non-clinical queries.
2. Operational Improvements and Patient Benefits
- Average call time improved by 5–10 seconds; 80% of calls are answered in under 45 seconds without added staff.
- Customer service reps focus on complex cases, while routine tasks are handled by Alli, enhancing personalized patient support.
- Patients gain more self-service options, leading to faster, more convenient access to healthcare services.
3. Strategic Vision and Digital Transformation
- Allina Health aims to provide a market-leading patient experience through AI-driven efficiency and responsiveness.
- SoundHound’s AI agent technology is HIPAA-compliant, secure, and scalable across voice and chat platforms.
- The partnership exemplifies how healthcare organizations are adopting conversational and generative AI to improve patient outcomes.
The launch of Alli marks a significant step forward in healthcare customer experience by combining AI innovation with patient-centric service. Through this partnership, SoundHound AI and Allina Health demonstrate the power of conversational AI to reduce administrative burdens, improve operational efficiency, and deliver timely, personalized care — enhancing the healthcare journey for patients and providers alike.
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