Smarter Technologies has launched the healthcare industry’s first AI-powered revenue management platform, marking a major leap forward in operational efficiency for hospitals and health systems. This new platform combines leading-edge AI technologies from Access Healthcare, SmarterDx, and Thoughtful.ai—each recently backed by New Mountain Capital. With a blend of automation, human-in-the-loop services, and deep clinical insights, the platform aims to reduce administrative overhead and enhance financial performance across the healthcare landscape.
Smarter Technologies: A Unified Force in Healthcare RCM
Strategic Investment and Scale
- Backed by New Mountain Capital, with $55B+ in assets under management.
- Combines Access Healthcare (RCM operations), SmarterDx (clinical AI), and Thoughtful.ai (AI-based automation).
- 27,000+ employees, 24 global service centers, supporting over 200 clients and 60+ health systems.Market Opportunity
- U.S. hospitals spend $250B+ annually on billing and collection inefficiencies.
- 50% of hospitals have $100M+ in AR claims older than 6 months.
- Claims processing times have increased nearly 20%.
Offerings of Smarter Technologies
1. Smarteraccess
A modular RCM service tailored for hospitals and health systems:
- Combines AI-driven virtual agents and skilled human operators.
- Manages workflows without requiring software installation or additional training.
- Built on Nebula, Overwatch, and Spotlight platforms.
- Adaptable to one or multiple workflows based on organizational needs.
2. SmarterDx
An advanced insights engine for documentation and revenue integrity:
- Leverages over 2,200 custom algorithms and agentic AI.
- Surfaces actionable insights from complex clinical data.
- Enables accurate coding and documentation.
- Delivers $2M in new annual revenue per 10K discharges; 5:1 ROI from day one.
3. Thoughtful.ai
An AI-powered SaaS platform for specialized medical billing:
- Uses NLP, OCR, ML, and agentic agents.
- Automates all key RCM functions with adaptive learning from each interaction.
Smarter Technologies Core Platforms
Nebula: AI for Workflow Automation
- Agentic AI platform purpose-built for RCM complexity.
- Automates up to 70% of revenue tasks.
- Virtual agents modeled on client policies and procedures.
- Learns across systems for improved performance and compliance.
- Parallel processing ensures no backlog during high volume periods.
Overwatch: Global Workforce at Scale
- Provides the lowest cost-to-serve operations with high quality.
- Serves 130+ clients, 500K+ providers, 400M+ transactions, $120B+ in revenue.
- Delivers 99% guaranteed accuracy with zero patient friction.
Spotlight: AI-Powered Clinical Algorithms
- Optimizes payment collection using pre-bill and post-bill data.
- Focuses initially on Clinical Documentation Improvement (CDI).
- Continuously refined by a team of clinical experts.
Leadership & Vision
Jeremy Delinsky, CEO
- Former CTO of athenahealth and founding COO of Devoted Health.
- Leads Smarter Technologies in delivering flexible, modular, ROI-driven RCM solutions.
Strategic Impact
- Combines proven AI technologies with scalable services to reduce healthcare’s cost-to-collect.
- Offers a “Services as Software” model for cost-effective and scalable implementation.
- Targets immediate ROI while freeing providers to focus on patient care.
Smarter Technologies is redefining revenue cycle management in healthcare by integrating AI, automation, and expert services into a unified platform. With a proven leadership team and powerful offerings like Smarteraccess, SmarterDx, and Thoughtful.ai, the company is poised to tackle the longstanding inefficiencies in hospital RCM. Its scalable model ensures immediate ROI while empowering healthcare providers to reallocate resources toward improving patient outcomes.
