At Knowledge 2025, ServiceNow’s annual customer and partner event, ServiceNow and NVIDIA announced an expansion of their partnership, aimed at powering a new generation of intelligent AI agents for enterprise workflows. The two companies introduced Apriel Nemotron 15B, a high-performance reasoning model designed for real-time decision-making and workflow execution. This breakthrough model leverages NVIDIA’s AI technologies and ServiceNow’s domain-specific data to deliver lower latency, reduced inference costs, and enhanced agent performance across enterprise operations.
Features and Advancements:
- The Apriel Nemotron 15B Reasoning Model:
- Developed in partnership with NVIDIA, this enterprise-grade reasoning model delivers advanced capabilities in a compact size for real-time execution.
- Post-trained using NVIDIA NeMo and ServiceNow data, the model is optimized for both speed and efficiency, delivering significant improvements in cost-effectiveness and AI agent scalability.
- The Apriel Nemotron 15B provides advanced reasoning that enables AI agents to evaluate relationships, apply rules, and make context-aware decisions within workflows.
- Data Flywheel for Continuous Improvement:
- A new collaboration introduces a data flywheel architecture that integrates ServiceNow Workflow Data Fabric with NVIDIA NeMo microservices. This architecture drives a closed-loop learning process that improves model accuracy and personalized experiences by contextualizing enterprise workflow data.
- The integration enables a virtuous cycle of feedback that ensures real-time, dynamic adaptation of AI agents to ongoing enterprise needs.
- Security and Compliance in Data Processing:
- ServiceNow and NVIDIA’s approach ensures that data processing remains secure and compliant, with clear guardrails to help enterprises maintain full control over how data is used within their AI workflows.
Powering AI Agent Productivity:
- Enhanced Enterprise Productivity:
- By deploying the Apriel Nemotron 15B, businesses can leverage intelligent AI agents that adapt to complex workflows and deliver personalized outcomes at scale. For instance, agents can resolve billing issues more efficiently by utilizing past customer data and recommending the next best step—improving accuracy and speed with each case.
- Accelerating AI Deployment:
- ServiceNow’s Workflow Data Fabric, combined with NVIDIA’s NeMo microservices, helps to refine AI agents through continuous feedback, driving both faster deployment and better performance.
Statements from Leadership:
- Jon Sigler, EVP of Platform and AI at ServiceNow, highlighted the significance of their joint collaboration with NVIDIA, noting that the integration of the Apriel Nemotron 15B reasoning model and the data flywheel helps create AI agents that are deeply personalized and aligned to real-time business needs.
- Kari Briski, Vice President of Generative AI Software for Enterprise at NVIDIA, emphasized that the partnership is designed to reimagine enterprise productivity by offering scalable, intelligent AI tools that enable businesses to maximize their AI investments.
The Apriel Nemotron 15B reasoning model and its data flywheel integration set a new benchmark for enterprise AI. By combining NVIDIA’s high-performance inference infrastructure with ServiceNow’s workflow data capabilities, businesses now have access to context-aware, intelligent agents that can rapidly adapt to complex enterprise environments. This partnership not only accelerates the deployment of AI workflows but also ensures that enterprises can scale their AI operations efficiently, securely, and cost-effectively.
