RapDev, a ServiceNow Elite engineering partner, has announced the launch of Arlo, an AI Agent for ServiceNow that is set to transform how enterprises manage operational workflows, risk, and service delivery. Available now on the ServiceNow Store, Arlo leverages the power of Now Assist capabilities and proprietary AI design patterns, honed over hundreds of ServiceNow deployments. By focusing on resolving repetitive, high-friction tasks, Arlo helps organizations improve efficiency, service reliability, and achieve faster returns on their ServiceNow investments.
Features and Business Impact of Arlo
1. Incident Documentation with Arlo
Arlo’s Incident Documentation agent works to prevent SLA breaches by identifying misclassified incidents and ensuring priority levels are aligned with the true impact of each case. This automation minimizes manual oversight, reduces errors, and guarantees that priority cases are handled appropriately.
2. Risk and Mitigation
Arlo’s Risk and Mitigation agent proactively identifies hidden risks by connecting related records and flagging potential threats. By connecting disparate pieces of information, Arlo enables faster, more informed decision-making, allowing enterprises to address risks before they escalate into larger issues.
3. Automated Update Sets
Arlo’s Update Sets agent automates deployment documentation, a typically error-prone task. This automation reduces human error, accelerates release cycles, and ensures more consistent deployment processes, making it easier for enterprises to roll out new updates with confidence.
4. Automated Pull Requests
Arlo takes ServiceNow changes and transforms them into GitHub Pull Requests (PRs), streamlining the development process. By automatically creating PRs, this agent enables faster, higher-quality deployments, improving collaboration and efficiency in software development.
5. CI Deduplication for CMDB Integrity
Arlo’s CI Deduplication agent works to clean and consolidate Configuration Items (CIs) within the CMDB, maintaining data integrity and ensuring reliable automation. This prevents issues that could arise from duplicate records and ensures that ServiceNow’s configuration management is accurate and up-to-date.
The Power of Arlo: A Pragmatic Approach to AI for ServiceNow
RapDev’s deep ServiceNow expertise combined with the intelligence of Now Assist creates a powerful AI solution with Arlo. Unlike other generic AI tools, Arlo focuses on resolving issues within the context of enterprise operations, making it a practical and impactful tool for scaling digital operations. The goal is not just to automate tasks, but to create foundational improvements that free up critical resources and help teams scale efficiently.
Measurable Business Outcomes
Arlo’s early adopters have already reported significant efficiency gains, faster decision-making cycles, and improved visibility into operational health—all with minimal disruption to existing workflows. With Arlo handling administrative tasks, teams can focus on higher-value work, driving innovation and enhancing operational performance.
Arlo’s Precision in ServiceNow: Unlocking Capacity
Tameem Hourani, Principal and Founder at RapDev, highlighted that “The market is saturated with AI noise. What Arlo brings is precision to ServiceNow, reducing noise, unlocking capacity, and giving leadership teams the confidence to scale operations intelligently.” Arlo’s ability to eliminate low-value, time-consuming tasks enables businesses to focus on strategic goals, accelerating growth and digital transformation.
Looking Ahead: Continuous Improvement and New Features
The launch of Arlo marks a significant milestone in RapDev’s AI strategy, with additional agent capabilities and customer-driven enhancements already in the pipeline. As businesses continue to adopt Arlo, RapDev plans to expand the AI agent’s functionality to address more complex operational challenges, further optimizing ServiceNow for enterprise use.
Arlo is poised to become an invaluable tool for enterprises using ServiceNow, offering AI-driven solutions that significantly improve operational workflows, risk management, and service delivery. By automating repetitive tasks and eliminating operational bottlenecks, Arlo empowers businesses to unlock their full potential and realize the full value of their ServiceNow investments.
