Quest Diagnostics, a leader in diagnostic information services, has announced a groundbreaking collaboration with Google Cloud to optimize data management, enhance analytics, and deliver personalized experiences for patients, healthcare providers, and customers. This collaboration will leverage Google Cloud’s generative AI technologies, including Google Agentspace, to streamline operations, automate workflows, and unlock deeper insights while maintaining strict data privacy and security standards.
“We are excited about the potential to innovate and personalize the services we bring to our patients, clients, and employees,”
— Murali Balakumar, SVP & Chief Information and Digital Officer, Quest Diagnostics
How AI & Cloud Technologies Will Transform Quest Diagnostics
AI-Powered Patient Engagement & Personalized Insights
AI-driven insights to help patients better understand their laboratory data
Enhanced interaction with providers for improved decision-making
Optimized Data Management & Security
Streamlined data storage, integration, and quality across Quest’s network
HIPAA-compliant infrastructure to ensure secure data processing
Automation & Operational Efficiency
AI-enhanced customer service and specimen processing
AI-driven diagnostic improvements to accelerate lab workflows
“Data management is evolving rapidly, and generative AI will allow us to advance customer insights in a responsible and secure way.”
— Mark S. Clare, VP & Chief Data Officer, Quest Diagnostics
The Future of AI-Driven Healthcare
With over 200 million test requisitions fulfilled in 2024 and managing 80 billion data points, Quest’s partnership with Google Cloud is set to accelerate AI adoption in healthcare.
“Together, we’re paving the way for a future where healthcare is more personalized, proactive, and accessible for everyone.”
— Thomas Kurian, CEO, Google Cloud
This partnership builds on Quest’s AI and automation initiatives, already deployed in microbiology, cytology testing, specimen processing, and customer service, marking a new era of AI-driven healthcare innovation.
