Quadient (Euronext Paris: QDT), a global leader in business automation, announced the release of advanced AI capabilities within its flagship customer communications management (CCM) platform, Quadient Inspire. These enhancements empower businesses to craft and orchestrate highly personalized, omnichannel customer interactions with greater speed, precision, and regulatory compliance, marking a significant evolution in dynamic customer communication.
1. AI-Driven Enhancements for Smarter Communication
- Real-time sentiment analysis and scoring help tailor customer interactions dynamically.
- Language translation broadens global reach by facilitating multi-language communication.
- Personally Identifiable Information (PII) detection safeguards privacy and compliance.
- AI assistance accelerates content creation by up to 50% and doubles communication output without extra headcount.
2. Accelerating Content Creation and Consistency
- Real-time AI suggestions guide communication authors, improving quality and speed.
- Ensures regulatory alignment and maintains high standards across all messaging.
- Enhances collaboration with features like importing InDesign/Quark files and track changes.
3. Robust Compliance and Accessibility Features
- Automated PDF accessibility tools enable legacy document remediation at scale.
- Accessibility templates help businesses meet evolving regulatory standards.
- Supports simplified design of accessible communications ensuring compliance.
4. Flexible Deployment with Expanded Cloud Support
- Latest release (R17) includes support for more cloud environments, supporting Quadient’s AnyPrem deployment promise.
- Facilitates seamless integration into diverse IT infrastructures, enabling agility.
5. Industry Recognition and Strategic Vision
- IDC research VP Robert Palmer notes Quadient’s leadership in leveraging AI for CCM innovation.
- Chris Hartigan, Quadient’s Chief Solution Officer, highlights focus on streamlining workflows, driving actionable insights, and optimizing customer value.
With the launch of Quadient Inspire R17 and its advanced AI capabilities, Quadient is redefining customer communications management by enabling faster, smarter, and more compliant interactions. These innovations empower businesses to scale personalized engagement, enhance regulatory compliance, and improve operational efficiency in an increasingly digital and global marketplace.
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