Press Ganey, a leader in experience measurement, data analytics, and insights for health systems and health plans, has announced the expansion of its AI capabilities. Designed to empower healthcare leaders, these advanced tools focus on proactive action, safety improvement, and enhancing experiences for patients and employees alike.
1. AI-Powered Precision for Healthcare
- Core Features:
- Anticipates safety events, clinical trends, employee turnover, and patient experience outcomes.
- Built on an integrated dataset encompassing:
- 5.5 billion patient encounters.
- 2.2 million employee voices.
- Comprehensive data from the nation’s top patient safety organization.
- Strategic Approach: Combines safety, workforce engagement, and patient experience into a unified strategy.
2. Industry-Leading AI Features on the HX Platform
Press Ganey AI offers three transformative capabilities:
- AI Summarize:
- Extract actionable insights rapidly from surveys, patient portals, calls, and online reviews.
- Real-time conversational AI to query performance metrics, e.g., “Which clinics are performing above average?”
- AI Compose:
- Generate context-aware, branded responses to patient feedback.
- Enhance surveys with smart prompts for richer patient insights.
- AI Recommend:
- Utilize predictive analytics to:
- Identify at-risk employees and suggest engagement plans.
- Detect safety risks and classify harm events.
- Provide actionable recommendations for overlooked issues.
- Utilize predictive analytics to:
3. Transformative Impact in Healthcare
- Proven Results:
- AI-powered predictive rounding doubles the identification of at-risk patients.
- Nursing Intelligence reduces data review time by 50%, streamlining processes like Magnet® applications.
- Financial Investment: Part of a $500M, five-year commitment to generative AI and advanced technologies for the HX Platform.
4. Purpose-Built for Healthcare Leaders
- Tailored for safety, HR, nursing, patient experience, and marketing leaders.
- Integrates machine learning, predictive analytics, generative LLMs, and NLP with decades of expertise to address healthcare’s complexities.
5. Vision for the Future
- Leadership Insights:
- Patrick T. Ryan, CEO of Press Ganey Forsta: AI elevates strategies to ensure better care and outcomes.
- Darren Dworkin, President and COO of Press Ganey: Expanded AI capabilities prioritize safety, accuracy, and equity in healthcare solutions.
Press Ganey AI sets a new benchmark in healthcare by combining cutting-edge technology with industry expertise. Its focus on proactive safety, employee engagement, and patient experience ensures leaders have the tools to drive meaningful, data-driven improvements.
