Japanese outsourcing giant transcosmos has launched a new generative AI-driven Voice of the Customer (VoC) analytics tool, trans-AI Analytics, aimed at giving South Korean businesses a sharper read on what their customers are really saying—and feeling.
In a move aimed squarely at bridging the gap between AI vision and execution, Cognigy, a global leader in AI-powered customer service automation, today announced a strategic partnership with TeKnowledge, a tech services provider specializing in artificial intelligence, customer experience (CX), and cybersecurity. The alliance is designed to help enterprises deploy personalized, autonomous AI Agents across both voice and digital channels—at scale and with speed.
SimiTree, a key player in post-acute and behavioral health consulting, is bringing artificial intelligence to the front lines of home health care. The company today unveiled SARA (SimiTree Assessment Review AI), a proprietary AI platform that promises to drastically improve coding accuracy, clinical documentation, and operational efficiency for home health agencies drowning in red tape.
In its first AI Security Benchmark Report, released today, SandboxAQ exposed a widening gap between how enterprises are deploying AI and how prepared they are to secure it. Based on a survey of over 100 senior security leaders across the U.S. and EU, the report reveals that 79% of organizations are already running AI in production, yet only 6% have implemented AI-native security protections across both IT and AI infrastructure.
In a move that further shrinks the gap between data and decisive action, Aptean has unveiled GenAI Query, a mobile-first conversational AI feature built into its AI platform, AppCentral. Designed for manufacturing, distribution, and finance teams, GenAI Query enables users to simply ask their data for answers—no dashboards, no SQL queries, no delays.
