At Xperience 2025, Genesys announced a deepened strategic partnership with ServiceNow to deliver Agent-to-Agent (A2A) orchestration, enabling AI agents across platforms to autonomously collaborate and deliver seamless customer experiences.
Genesys kicked off Xperience 2025, its annual customer experience (CX) showcase, by highlighting record business growth and a new wave of agentic AI tools aimed at redefining customer and employee engagement.
Genesys used its Xperience 2025 event in Nashville to roll out Genesys Orchestrators, a new program designed to help customer experience (CX) professionals keep pace with the rapid evolution of AI-powered service.
At a time when every brand wants to talk about “customer obsession,” some companies are actually doing something about it. At Xperience 2025 in Nashville, Genesys announced the winners of its 2025 Orchestrators Innovation Awards, celebrating organizations that are pushing customer and employee experiences into the AI-powered future.
Healthcare doesn’t just have a staffing problem—it has a paperwork problem. Administrative costs drain hundreds of billions annually, eating up valuable resources that could go toward patient care. Penguin Ai, a fast-rising healthcare AI startup, thinks it can rewrite that equation—and it just banked $29.7 million in funding to prove it.
