Optiva Unveils AI-Powered BSS with Google’s Gemini at MWC 2025

Optiva Inc., a leader in cloud-native telecom billing, charging, and revenue management software, has announced the integration of agentic AI into its BSS platform and charging engine. Powered by Google’s Gemini models, this next-generation AI technology enhances automation, decision-making, and customer engagement for communication service providers (CSPs).

What is Agentic AI?

Unlike traditional chatbots, which rely on queries and prompts, agentic AI possesses autonomy—allowing it to act, adapt, complete complex tasks, make decisions, and proactively achieve objectives.

How Optiva’s AI-Driven BSS Transforms CSPs

AI-Powered Customer Care

Amica, the customer service AI agent, automates query resolution and case management, drastically reducing resolution times and improving customer satisfaction.

Operational Efficiency & Automation

Kairos, the operations AI agent, proactively manages ticket resolution, enhances process automation, and optimizes resource allocation—cutting OPEX and improving efficiency.

Hyper-Personalized Sales & Engagement

Sophos, the sales AI agent, delivers tailored offers and custom plans, enhancing sales effectiveness and customer retention.

Why It Matters

Market Adoption: Gartner predicts 33% of enterprise software applications will feature agentic AI by 2028, up from just 1% in 2024.
GenAI Revenue Potential: McKinsey highlights customer operations and sales as the biggest revenue drivers, with AI agents leading the charge.

Driving Competitive Advantage for CSPs

By leveraging Google’s Gemini models, Optiva’s AI agents:
Improve natural language processing and proactive engagement
Accelerate billing transparency and revenue optimization
Enhance real-time insights with BigQuery and Looker

“This marks a pivotal step for the telecom industry. We’re creating an interconnected AI ecosystem that will drive exponential value for telcos.”
— Chrisaman Sood, AI Product Strategist, Optiva