NTT DATA, a global leader in digital business and technology services, has announced the launch of its Agentic AI Services for Hyperscaler AI Technologies. This suite of services empowers enterprises to adopt, build, manage, and scale AI-powered agents, driving efficiency, innovation, and enhanced customer and employee experiences. Building on its Smart AI Agent™ platform, NTT DATA aims to simplify AI adoption across industries such as banking, healthcare, and manufacturing. The service ensures seamless AI integration with hyperscaler cloud platforms, supporting AI-powered automation, compliance, and ongoing optimization.
Features of Agentic AI Services
1. End-to-End AI Agent Management
- Advisory Services: Consulting on AI adoption, process automation, and business transformation.
- Implementation: Secure AI agent configuration, deployment, and integration.
- Ongoing AI Management: Monitoring, troubleshooting, compliance, and governance.
- Connectivity: AI agents integrate with voice, chat, and mobile channels, ensuring global reach.
2. AI Agents Optimized for Hyperscaler Platforms
- Seamless AI Deployment: NTT DATA’s services work across Microsoft, Google, and AWS cloud environments.
- GenAI & LLM Integration: AI agents leverage large and small language models for enhanced accuracy.
- Personalized AI Interactions: AI-driven automation improves customer engagement and employee productivity.
3. Scalable AI for Enterprise Adoption
- Flexible Service Packages: Organizations can scale AI adoption based on budget, infrastructure, and needs.
- Multi-Language Support: Available in 20+ languages across global markets.
- Regulatory Compliance: Ensures adherence to local data privacy and security regulations.
The Growing Market for Agentic AI
1. Enterprise AI Investments on the Rise
- According to Gartner®, by 2028, the AI services market is expected to reach $609 billion, growing at 21.4% annually.
- 33% of enterprise software applications will include agentic AI by 2028, enabling 15% of business decisions to be made autonomously.
2. NTT DATA’s AI Market Insights
- 96% of CIOs and CTOs prefer cloud-based AI solutions.
- Businesses are prioritizing AI automation for back-office and workflow optimization in 2025.
Charlie Li, Global Head of Cloud & Security at NTT DATA, stated:
“Agentic AI is revolutionizing business operations. As the first global provider to offer comprehensive AI agent management services, we empower enterprises to scale AI adoption confidently and maximize returns on AI investments.”
AI in Action: Industry-Specific Applications
1. Customer Service & Support
- Automates query resolution, reducing wait times and improving self-service options.
2. Workflow Automation
- Smart AI agents streamline operations by optimizing task routing and process management.
3. HR & Employee Experience
- AI-driven assistants handle onboarding, training, and internal communication.
4. Billing, Scheduling, and Logistics
- AI optimizes resource allocation, scheduling, and fraud detection, ensuring efficiency and accuracy.
5. Risk Management & Compliance
- AI-powered data analysis improves decision-making and regulatory compliance.
NTT DATA’s Strategic Focus on AI and Hyperscalers
1. Cloud-Native AI Development with Microsoft
- Leading Microsoft Cloud Voice Partner and Copilot for Microsoft 365 Provider.
- Azure AI Foundry & Copilot Studio power AI agent development and enterprise-scale AI integration.
Maziar Zolghadr, General Manager Global Communications Partners, Microsoft, added:
“AI-powered agents are transforming businesses. Our collaboration with NTT DATA enables enterprises to integrate intelligent AI solutions seamlessly.”
2. Expansion of AI-Driven Services
- Future AI services will integrate with Google Cloud, AWS, and hybrid cloud environments.
- NTT DATA’s managed services portfolio will continue to expand in cloud, networking, and cybersecurity.
NTT DATA’s Agentic AI Services for Hyperscaler AI Technologies provide businesses with a full-stack AI adoption framework. By leveraging cutting-edge AI models and seamless cloud integration, enterprises can accelerate digital transformation, enhance automation, and maximize AI investments.
With a commitment to responsible AI, scalability, and innovation, NTT DATA is shaping the future of enterprise AI adoption across industries worldwide.
