The UK’s Focus Group, a leading independent business technology provider, is doubling down on AI-driven communications. The company has selected Intermedia Intelligent Communications as its strategic partner to deliver AI-powered UCaaS and CCaaS solutions across its portfolio, reinforcing its market leadership and strengthening its technology offerings.
The partnership integrates Intermedia’s award-winning Intelligent Communications Platform into Focus Group’s services, uniting voice, video, chat, contact centre, Microsoft Teams integration, archiving, analytics, and vertical solutions into a single cloud-based platform enhanced with AI.
Smarter Communications, Streamlined Operations
For Focus Group, the collaboration isn’t just about adding new tools—it’s about making communications simpler, smarter, and more data-driven. By embedding AI into unified communications (UC) and contact centre workflows, the platform promises to:
- Reduce administrative burdens and operational complexity
- Provide actionable, AI-driven insights to improve customer experience (CX)
- Enable rapid onboarding and intuitive use for IT teams and end users
- Maintain brand control and direct customer relationships
“Intermedia stood out as a strong partner able to deliver the fully integrated, AI-powered UCaaS and CCaaS platform we needed, while also supporting our brand-first, customer-owned approach,” said Richard Osborn, Director of UC/CX at Focus Group. “This accelerates the delivery and impact of our solution-led, outcome-focused offering to customers.”
Why Intermedia?
Focus Group’s choice of Intermedia is guided by a partner-first model tailored to modern communications needs:
- Brand as their own: A white-label AI-driven platform enables Focus Group to offer a seamless, branded experience.
- Maintain customer ownership: Providers retain direct relationships with clients, protecting trust and continuity.
- End-to-end capabilities: Advanced telephony, call routing, virtual queuing, workforce tools, compliance archiving, and AI insights.
- Ease of use: Designed for rapid deployment and intuitive operation.
- Future-proof: Continuous innovation ensures scalability and adaptability in a changing market.
A Strategic Move for Growth and Innovation
Jonathan McCormick, CRO and COO at Intermedia, highlighted the synergy:
“By combining Focus Group’s UK market leadership with Intermedia’s AI-powered Intelligent Communications Platform, we’re delivering a differentiated solution that unites every mode of communication in a single, secure platform. Together, we’re helping organisations connect, support, and grow smarter.”
The partnership positions Focus Group to expand its solutions portfolio across sectors, including healthcare, finance, and enterprise markets such as Think Healthcare, NHS practices, and private providers. With AI-enhanced communications, businesses can reduce complexity, accelerate migrations, and maintain compliance—all while retaining control over brand and customer experience.
The Bigger Picture
As demand for cloud communications and AI-enabled collaboration accelerates, the collaboration between Focus Group and Intermedia reflects a broader trend: modern enterprises need platforms that unify communications, leverage AI insights, and streamline workflows without sacrificing control or customer trust.
By combining AI, cloud reliability, and a partner-first model, Focus Group is positioning itself not just as a technology vendor, but as a strategic enabler for smarter, more productive UK businesses.
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