Flytxt, a leader in AI-driven customer experience (CX), has been named 2025 Global Company of the Year in the Global Agentic AI for CX category by Frost & Sullivan. The recognition highlights Flytxt’s leadership in applying next-generation AI technologies to help enterprises optimize decision-making, improve customer engagement, and achieve measurable business outcomes at scale.
“Frost & Sullivan recognizes Flytxt for its unwavering commitment to transforming enterprise CX through outcome-driven, Agentic AI,” said Soumyadeep Roy Chowdhury, Senior Industry Analyst, TechVision–ICT at Frost & Sullivan. “By combining massive training and federated learning, Flytxt has redefined how enterprises can leverage AI for autonomous decision-making and seamless execution to drive growth outcomes.”
Driving Measurable Outcomes with Agentic AI
At the core of Flytxt’s strategy is its Agentic AI platform, Niya-X, which unifies sales, marketing, product, and customer care workflows. By leveraging trillions of real-world data points, Flytxt’s AI agents can autonomously plan, decide, and act in ways that optimize key business metrics such as churn reduction, revenue growth, and product profitability.
“This recognition reflects our vision to make the best Enterprise AI purpose-built for optimizing marketplace efficiency,” said Dr. Vinod Vasudevan, CEO of Flytxt. “Our AI continuously learns from real-world markets, understands what drives outcomes, and orchestrates the best possible decisions across every customer, product, and channel. This delivers measurable, scalable results faster than traditional approaches.”
Why Flytxt Stands Out
Flytxt differentiates itself through usability, collaboration, and integration. Standardized APIs allow rapid adoption and seamless integration with existing enterprise systems, enabling clients to achieve fast time-to-value. Its AI solutions have been applied across industries—from telcos improving retention, to digital-first businesses enhancing customer journeys, to banks driving cross-selling—demonstrating consistent global impact.
Internally, Flytxt mirrors this operational excellence with standardized AI delivery frameworks, reusable model libraries, and automated pipelines, ensuring reliable, scalable AI deployments. Cross-functional R&D teams continuously advance AI autonomy, keeping the company at the forefront of technology innovation.
Strategic Execution and Market Leadership
Frost & Sullivan’s Best Practices benchmarking framework evaluates companies on strategy effectiveness and execution, and Flytxt excelled in both. The recognition underscores the company’s ability to translate long-term AI vision into real-world business value, setting a new standard in strategic execution, product excellence, and customer engagement in the Agentic AI for CX space.
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